Category: AI Platforms

Customer intelligence
March 4, 2022

Enterpret Launches to Support Customer Feedback Intelligence

March 3, 2022

HPE Revenue Up 2% in Q1 to $7B As Customer Demand Continues to Build in Edge, HPC and AI

HPE’s Q1 FY2022 results are again solid following similarly positive results in the last two quarters of FY2021. As Q1 closes, HPE is continuing its pivot from requiring a CapEx-heavy...
chatbot customer support
March 2, 2022

Evaluating Chatbots for Customer Support Applications

Zoom Contact Center
February 28, 2022

Zoom Launches New Contact Center CX Offering

customer experience acquisitions and funding
February 25, 2022

M&A Update: Funding for AI-Related Tech and New Acquisitions

February 25, 2022

Five9 Q4 2021 Revenue Hits Record $173.6M, Shows Growing Traction for Cloud Contact Center Services

Futurum’s Daniel Newman and Todd R. Weiss cover Five9 Q4 2021 earnings. The company hits a record $173.6 million, illustrating the growing power of cloud services, especially in the contact...
February 23, 2022

Ericsson and Kollmorgen Test 5G for Industrial Robots

In this vignette from The 5G Factor, a production of the Futurum Tech Webcast and our series focused on all things 5G, analysts Shelly Kramer and Ron Westfall discuss Ericsson...
Artificial people
February 22, 2022

Soul Machines Raises $70 Million for Pioneering Work in Digital People

February 17, 2022

A Dive Into IBM Z’s AI Value Proposition – Futurum Tech Webcast Interview Series

In this special episode of the Futurum Tech Webcast — Interview Series, Futurum's Daniel Newman talks with IBM Z’s General Manager Ross Mauri about how IBM Z is enabling better...
digital banking
February 16, 2022

NAB Case Study: Supporting Interactions Through Digital Messaging

February 11, 2022

Priya Vijayarajendran to Join ASAPP as Chief Technology Officer

February 4, 2022

Gupshup Acquires AI-powered Voice Leader Knowlarity

Futurum’s Shelly Kramer explores Gupshup’s acquisition of Knowlarity, offering insights into what this means for conversational AI and voice-powered AI assistants in customer service....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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