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Category (Intelligence): Market Studies

Sean Spradling

Online Meetings – 2022 Market Sizing & 5-year forecast

This report delivers a market sizing, 5-year forecast, and vendor ranking of the worldwide online meeting market. The Futurum Group’s forecast provides insight on the following: Online Meeting Revenue and License estimates, License Type Trends, and Vendor Ranking. The forecast and related estimates are based on The Futurum Group's Online Meeting Market Data Model, supported by data gathered from 15 platform vendors, in addition to feedback and guidance from service providers and IT decision-makers. Sources include quarterly reports, briefings, annual reports, and survey data. Data has been collected or estimated from: 8x8, Adobe, Avaya, BlueJeans, Cisco WebEx, Dialpad, GoTo, Google Workspace, InterMedia, Microsoft Teams, Mitel, Pexip, RingCentral, Vonage, and Zoom. This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.
Marc Beattie
Marc F. Beattie

Use, Preferences, and Plans for Phone Services by Enterprise Users – Q2 2022

Online Survey of Users in the US and UK. Today’s workforce has many options to communicate – IM, Team Collaboration, online meeting services, peer-to-peer calling (phone), and in-person. But what gets used? What are the use cases for each service? What do users prefer? And, what are user’s future plans for use? In Q1 2022, Futurum Intelligence surveyed employees across a wide range of roles and industries including information/knowledge workers and frontline workers in the United States and the United Kingdom, providing insights on use, preferences, and plans for phone services.
Marc Beattie
Marc F. Beattie

Meeting Service Video Quality Assessment

Testing video quality using a no-reference quality assessment model in a point-to-point video call. Over the last 24 months, nearly every meeting service vendor has made dramatic improvements in features, quality, and security. The Futurum Group recognizes that each of these platforms – by virtue of being true cloud platforms – is agile in its approach to the development and deployment of enhancements. As such, quality evaluations represent a snapshot in time of rapidly evolving services. The purpose of this evaluation is to provide a comparative analysis among several vendors of online meeting services. For this evaluation, Futurum Intelligence tested the trial versions of both BlueJeans Virtual Meetings and GoTo Meeting along with the free tier of RingCentral Video. The evaluation was conducted in April 2022. This study is an independent analysis and scoring should not be weighed against any previous video quality analysis performed by Futurum or references performed by others. A full test script is included at the conclusion of the document.
Craig Durr
Craig Durr

Market SpotCheck: Group Video Conferencing Endpoints – Q4 2021

This report details the worldwide market for group video conferencing endpoints during Q4 2021. It provides detailed statistics on meeting room endpoint systems. The Futurum Group assembled the analysis by collecting data directly from vendors or deriving estimates using relevant information such as previous shipment reports, data from associated products, in-person briefings, and publicly available information. The Futurum Group segments the room video conferencing market into the following product segments: Single-Codec Systems (including Android-based Room Systems), Executive Systems, Reference Design Systems (PC-based Room Systems), Bring-Your-Own-Device (BYOD) Room Peripherals
Sean Spradling

Market SpotCheck: Online Meetings – CY Q4 2021 & Full Year

This quarterly market SpotCheck tracks the Online Meetings (OM) market. Data covers licenses and revenues of online meeting providers based on data received from the vendors or estimated by The Futurum Group from known data points (previous license counts, revenue reports, private briefings, publicly available information, and growth percentages.) The Futurum Group does not publish data for individual vendors or their market shares but does provide vendor ranking based on the number of licenses.: 8x8 (includes Fuze), Adobe, Avaya, Cisco WebEx, Dialpad, Google, GoTo, Microsoft, Mitel, Pexip, PGi, RingCentral, Verizon/Bluejeans, Vonage, Zoom. This report covers the following regions: North America, EMEA, Asia Pacific, and Latin America.
Marc Beattie
Marc F. Beattie

Enterprise Calling – Market Sizing & 5-Year Forecast – 2022

Cloud Calling & On-Premises Calling Market Size & Forecast for Worldwide, North America, EMEA, Asia Pacific, and Rest of World.  This report delivers a market sizing, 5-year forecast, and vendor ranking of the worldwide enterprise calling market. The Futurum Group’s forecast provides insight on the following market categories: Enterprise Calling: licenses that support directory, presence, instant messaging (or Team Collaboration), IP voice, PBX functionality, and are associated with calling plan at a minimum. Futurum Intelligence recognizes this categorization does not count IP and TDM voice lines that do not / cannot integrate with unified communications services (e.g. presence, messaging, meetings). Data has been collected or estimated from the following technology vendors – ALE, Avaya, Atos, Cisco, Dialpad, Fuze, GoTo, Huwaei, Intermedia, Mitel, Microsoft, NEC, Vonage, OOMA, RingCentral, Zoom, 8x8.
Marc Beattie
Marc F. Beattie

Market SpotCheck – Enterprise Calling Statistics – Q4 & Full Year 2021

Calendar Year Q4 2021 (October through December 2021) This quarterly SpotCheck tracks the enterprise calling market. Data covers units and revenues of Cloud Calling licenses and On-Premises IP Calling licenses based on quarterly shipment reports provided by the following vendors serving the enterprise calling market: 8x8 (includes Fuze), Alcatel Lucent Enterprise (ALE), Avaya, Cisco, Dialpad, Huawei, GoTo (previously LogMeIn and Jive), Microsoft, Mitel, NEC, OOMA, RingCentral, Atos Unify, Vonage Business, Zoom (Phone). This report provides historical trends and vendor rankings for the current quarter and covers the following regions: North America, EMEA, Asia Pacific, and Rest of World (including China and Latin America).
CX surveys and research studies
Sean Spradling

Is Lark Ready to Compete with the Leading Productivity Vendors?

A Hands-on experience evaluation of Lark’s digital collaboration suite. Lark is an enterprise collaboration and communications platform provided by Lark Technologies, a Singapore-based subsidiary of the Chinese technology conglomerate ByteDance. ByteDance is best known globally for the short-form video app TikTok (and its China-only “twin” Douyin) which was the most downloaded app globally for 2021. In Q1 of 2022, The Futurum Group conducted an experience evaluation of Lark’s collaboration suite. In this evaluation, we cover workflows for users as well as analysis of key features of the platform.
CX surveys and research studies
Daniel Root

Market Sizing & Forecast: Visual Collaboration Software – 2021-2026

Software Revenues & Forecast for Enterprise-Grade Visual Collaboration software. This forecast details the worldwide market for visual collaboration software, including licensing, revenues, market leaders, and market drivers for 2022. This market forecast covers business applications of visual collaboration software designed for content collaboration and digital whiteboarding, both in-room and remotely, covering years 2021-2026. Futurum Intelligence reports the revenues and associated software license counts for visual collaboration software, both cloud and premises-based, which support workflows such as ideation & brainstorming, visual management, research & design, mind mapping, strategy & planning, meetings, and workshops through integrated workflows.
Daniel Root

2022 State of the Market – Interactive Displays

A year-in-review summary of enterprise grade interactive displays (42” to 108”) market from an analyst, vendor, and enterprise perspective. This report details the growth of large format touch-enabled displays through 2021 and into 2022. While the market segment was anticipated to grow year-over-year, it outpaced analyst expectations. Between unprecedented investment in the Edu segment, and increased demand for flexibility within both meeting and training rooms, many vendors reported being hamstrung by inventory limitations. With supply constraints likely to persist well into 2022, the demand for interactive displays is likely to outpace inventories. This report provides a current State of the State of the interactive display market from 42” to 108”, single pane.
Daniel Root

Market Sizing & Forecast: Interactive Displays 2021-2026

Unit and Revenue Forecast for Enterprise-Grade Interactive Displays from 42”-108” single screen solutions. This market sizing and forecast quantifies the worldwide market for suppliers of enterprise-grade interactive displays. It’s a market overview that encompasses implementation of meeting room interactive display hardware uses for education and business applications in the years 2021 to 2026. Futurum Intelligence reports shipped units by size, region and average selling price for interactive displays between 42” and 108”. The report includes worldwide revenues (with the exception of the Chinese domestic market), unit shipments, and deployments by geography. Futurum Intelligence estimates that the annual market for Interactive displays will grow overall revenues from $2.49B in 2021 to $4.92B in 2026, at a five-year CAGR of 14.6%.
Marc Beattie
Sean Spradling & Marc F. Beattie

State of the Market – Online Meetings 2022

A year-in-review summary of the online meetings market from an analyst, vendor, and enterprise perspective. This State of the Online Meetings Market is a summary of the major data points, observations and happenings during the year as well as trendlines to watch. It combines insight from our quarterly SpotChecks, workplace surveys, and forecasts to provide a complete view of the Online Meetings market in 2021. And yes, while we have your attention we’re duty-bound to insert a few of our thoughts and predictions for 2022.
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