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Author: Sherril Hanson

Medalllia Experience Orchestration
Sherril Hanson

Medallia Launches Experience Orchestration Platform

Product Leverages Omnichannel Customer Insights for More Personalized Customer Journeys
Interview with Marco Toscano, Director of CX for Denver International Airport
Sherril Hanson

5 Questions with Marco Toscano, Director of CX, Denver International Airport

Supporting Positive Customer Journeys in the World’s Third Busiest Airport
Consumer attitudes about AI and CX
Sherril Hanson

New Research Shows Consumers Believe AI Can Support Positive CX

Dash Research Chats with John Nash, Chief Strategy and Marketing Officer, Redpoint Global
Birdeye acquisition of Cube Online
Sherril Hanson

Birdeye’s Cube Online Acquisition Expands Offerings to UK, Australia, and New Zealand

Dave Lehman, Birdeye COO and President of Go-To-Market, Talks About Local Business Focus and the Company’s Growth
Avaya Chapter 11 Bankruptcy
Sherril Hanson

Avaya Files for Chapter 11 Bankruptcy

The Move Is Positioned as Short Term, Minimally Disruptive, and Necessary for Continued Product Investment
Labor statistics and employee experience
Sherril Hanson

Labor Statistics Point to Tight Employment Market

Employees Have Choices; Companies Cannot Afford to Neglect EX
Stronger employee experience by creating connections
Sherril Hanson

4 Strategies to Build Employee Connection for Positive EX and Retention

Providing Support Must Be Continued Throughout the Employee Journey
InMoment CX platform enhancements
Sherril Hanson

InMoment Adds Several Enhancements to its XI Platform

Dash Research Interviews Sandeep Garg, InMoment’s Chief Product Officer
Rising tide of customer complaints about airline customer service via Twitter
Sherril Hanson

Customer Complaints About Airline Hold Times Grow Prominent on Twitter

Callback Technologies, Omnichannel Engagement, and Self-Service Can Help Smooth Out This CX Issue
Customer Insights and Feedback product and partnership announcements
Sherril Hanson

Insights and Feedback News: Gainsight, Lexalytics, Productboard, Qualtrics, Review Trackers, SkyTeam

Integrations, Partnerships and Product Enhancements
QuestionPro Workforce DEI study
Sherril Hanson

Research on Diversity, Equity, and Inclusion Shows Room for Improvement

QuestionPro Workforce President Sanja Licina Shares Insights
Customer data platform (CDP) product launches, partnerships, and research studies
Sherril Hanson

CDP Updates: Kore.ai, Lotame, Lytics, mParticle, Simon Data, and The Trade Desk

Twilio, Tealium, and Treasure Data Release Research
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