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Author: Sherril Hanson

Sherril Hanson

NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach

Sherril Hanson

Bloomreach Customer and Data Experience Platform (CDXP) Now Available on Google Cloud Marketplace

Sherril Hanson

Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic

Sherril Hanson

Dentsu Group strengthens Merkle’s experience and commerce capabilities with LiveArea acquisition

Sherril Hanson

Talkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Talkdesk customers can now benefit from an all-in-one solution that unifies phone, digital channels, and CRM data embedded within Salesforce’s Service Cloud console
Sherril Hanson

Bloomreach Announces Launch of New Content Module

Sherril Hanson

Algolia Announces Availability of Artificial Intelligence-Based Recommendation API, Algolia Recommend

Algolia Recommend Extends the Capabilities of Algolia’s API Platform to Compose the Experiences of Tomorrow’s Applications
Sherril Hanson

Medallia Taps Oracle as a Preferred Cloud Infrastructure Provider to Power Medallia Experience Cloud

Medallia will expand its go-to-market reach with Oracle; Medallia Experience Cloud available in Oracle Cloud Marketplace
Sherril Hanson

Tealium Introduces Functions, Expanding Customer Data Platform Flexibility without Complexity

The new, free feature for the Tealium Customer Data Platform gives teams a canvas to leverage custom code to launch advanced use cases faster.
Sherril Hanson

Clarabridge Debuts Clara the World’s First Intelligent Search Assistant for Instant CX Insights

Clara will search across all your customer feedback and interaction sources to give you the answers you need in seconds.
Sherril Hanson

WorkForce Software Partners with SAPinsider, IBM and eightfold.ai on Global Survey Revealing the Current State of Human Experience in the Workplace

When compared to two years ago, 65% of those surveyed put a greater organizational focus on employee experience
Sherril Hanson

Kibo Delivers Fully Integrated Personalization Strategy With Personalized Search

Kibo announces enhanced Personalized Search as part of Kibo Personalization offerings
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