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Author: Sherril Hanson

Sherril Hanson

Braze Unveils New Tools and Expands Partnerships to Help Brands Activate First-Party Data This Holiday Season and Beyond

Sherril Hanson

OpenText Showcases Latest Experience Platform Innovations at Google Cloud Next ‘21

New product and cloud services empower greater personalization at scale
Sherril Hanson

urLive Launches Customer Engagement Platform to Transform the Online Customer Experience

New service provides online customers with one-click video access to a brand’s sales and support agents.
Sherril Hanson

Zeta Appoints Matthew Mobley as EVP Technology Strategy

Sherril Hanson

AiChat partners with Google to help retailers engage shoppers with Business Messages Chatbots

Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat’s unified messaging platform.
Sherril Hanson

Yellow.ai Commended by Frost & Sullivan for Enhancing Customer and Employee Experiences with Its Conversational AI

Yellow.ai’s platform offers seamless interoperability across multiple use-cases, languages, and communication channels
Sherril Hanson

Quadient’s Cloud-based Customer Journey Mapping Named Leader by Independent Research Firm

Sherril Hanson

Forrester’s Malaysia 2021 Customer Experience Index Shows Lack of Differentiation Among Banks

Ranks customer experience of seven Malaysian multichannel banks; reveals effect of CX on customer loyalty
Sherril Hanson

Forsta Enhances Data Visualisation and Reporting Capabilities on Its SaaS Platform To Further Support the Market Research and CX Insights Industries

New features unveiled to better integrate Dapresy tools with PowerPoint
Sherril Hanson

Bank of Sun Prairie Partners with 360 View to Empower Their Customer Relationship-Focused Culture

Sherril Hanson

Sharpen Launches OmniOut

The Enhanced Agentless Outbound Communication Tool Increases Response Rate for Proactive Customer & Prospect Outreach
Sherril Hanson

NICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Center with Customer Experience Interactions (CXi)

With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey
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