Author: Keith Kirkpatrick

Salesforce and Apple Partner to Improve Mobile Engagements
December 15, 2023

Salesforce and Apple Partner to Improve Mobile Engagements

Keith Kirkpatrick, Research Director at The Futurum Group, covers the mobile enhancements announced by Salesforce and Apple, which are designed to improve field service workers and end-customer experiences....
Enterprising Insights: Episode 6 – SaaS Pricing Trends
December 12, 2023

Enterprising Insights: Episode 6 – SaaS Pricing Trends

In this episode of Enterprising Insights, The Futurum Group Research Directors Keith Kirkpatrick and Mark Beccue address SaaS pricing trends within the enterprise application market, and discuss the impact AI...
Microsoft Announces GA Date for Dynamics 365 Finance Premium
December 12, 2023

Microsoft Announces GA Date for Dynamics 365 Finance Premium

Keith Kirkpatrick, Research Director at The Futurum Group, covers Microsoft’s announcement of new financial planning and analytics tools within Dynamics 365 Finance, and the availability of a premium license targeting...
Amdocs Delivers a Telecom-Focused Autonomous Retail Store
December 7, 2023

Amdocs Delivers a Telecom-Focused Autonomous Retail Store

Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ launch of a telco-focused retail store, highlighting how existing, non-invasive tracking technology can be used to create seamless and friction-free...
Microsoft Unveils New Copilot Features in Dynamics Business Central
December 7, 2023

Microsoft Unveils New Copilot Features in Dynamics Business Central

Keith Kirkpatrick, Research Director at The Futurum Group, covers the infusion of Copilot features into Microsoft Dynamics 365 Business Central, the company’s SMB- and mid-market-focused platform....
IBM Announces New Quantum Processor and IBM Quantum System Two
December 7, 2023

IBM Announces New Quantum Processor and IBM Quantum System Two

Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM’s quantum computing announcements, including the Heron quantum processor, IBM System Two, the release of Qiskit 1.0 and Qiskit Patterns, and...
Delivering Personalized Outreach via Dynamics 365 Customer Insights
December 6, 2023

Delivering Personalized Outreach via Dynamics 365 Customer Insights

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the...
Enhancing Sales and Service Efficiency via Microsoft Sales Copilot
December 6, 2023

Enhancing Sales and Service Efficiency via Microsoft Sales Copilot

In our latest Research Brief, Enhancing Sales and Service Efficiency via Microsoft Sales Copilot, completed in partnership with Microsoft, The Futurum Group discusses Microsoft Sales Copilot, designed to allow the...
TTEC Launches Two AI Solutions
December 5, 2023

Artificial Intelligence (AI) in the Enterprise – Decision Maker IQ Survey Dashboard

This study seeks to uncover the current state, vendor & product preferences (e.g., NPS/sentiment/brand satisfaction), and near-term (12 months) buying plans for Artificial Intelligence (AI) within the Enterprise. There are...
Salesforce Q3 FY 2024 Revenue Hits $8.72B, Up 11% Year-over-Year
December 4, 2023

Salesforce Q3 FY 2024 Revenue Hits $8.72B, Up 11% Year-over-Year

Daniel Newman, CEO and Chief Analyst at The Futurum Group, and Keith Kirkpatrick, Research Director at The Futurum Group, cover Salesforce’s Q3 2024 earnings, and discuss the factors contributing to...
ServiceNow Announces Strategic Collaboration Agreement with AWS
December 1, 2023

ServiceNow Announces Strategic Collaboration Agreement with AWS

Keith Kirkpatrick, Research Director at The Futurum Group, covers the agreement between ServiceNow and AWS to collaborate on domain-specific generative AI solutions and make ServiceNow’s offerings available in the AWS...
Remove Roadblocks from your S/4HANA Roadmap - Futurum Tech Webcast
December 1, 2023

Remove Roadblocks from your S/4HANA Roadmap – Futurum Tech Webcast

In this episode of the Futurum Tech Webcast, Serrala’s Rob Jackson, Principal Solutions Architect, and Jason Boyer, Corestone Customer Success Officer, discuss best practices and steps for preparing for and...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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