ServiceNow Launches Expansion to Now Assist Generative AI Offerings
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s latest generative AI enhancements, including Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management.
Copilot for Service Introduced by Microsoft
The Futurum Group’s Keith Kirkpatrick and Sherril Hanson share their thoughts on Microsoft’s Copilot for Service, which provides information and guidance to agents when and where they need it, and discuss Microsoft’s platform advantage.
Market Insight Report: The Low-Code/No-Code Development Platform Market
In our latest Market Insight Report, The Low-Code/No-Code Development Platform Market, we detail the top low-code/no-code development market drivers, discuss the core capabilities that should be embedded in any low-code or no-code platform, identify the key risks strategies and risks involved with low-code/no-code development, and profile five leading low-code/no-code development platform providers.
More Than 50% of Workers Admit to Using Unapproved Generative AI Tools
Keith Kirkpatrick, Research Director at The Futurum Group, covers Salesforce’s survey of people using generative AI at work, and discusses the steps organizations should take to ensure safe, ethical, and responsible use.
IBM watsonx.governance Set for General Availability in December
Keith Kirkpatrick, Research Director at The Futurum Group, covers the anticipated general availability of watsonx.governance and explains why the platform’s features are essential to enterprises seeking to deploy LLMs and generative AI capabilities.
Zoho Introduces Zoho Practice, a Developer Portal, and 230+ Extensions
Keith Kirkpatrick, Research Director at The Futurum Group, covers the launch of several Zoho finance-oriented products and enhancements and discusses how a single platform approach can help unlock more organizational value.
Generative AI’s Current State, Challenges, and Industry Adoption
Keith Kirkpatrick, Research Director at The Futurum Group, speaks with Ken Parmelee, Pegasystems’ senior director of intelligent automation strategy, about the generative AI landscape, key market issues, and Pega’s new generative AI offerings.
Enhancing Demand Planning with Microsoft Dynamics 365
In our latest Research Brief, Enhancing Demand Planning with Microsoft Dynamics 365, completed in partnership with Microsoft, we cover the challenges with managing myriad internal and external data signals that impact demand planning, the growing use of AI for forecasting, and the need to integrate and consolidate data and planning into a single system to improve agility, responsiveness, and accuracy.
SAP Announces Completion of LeanIX Acquisition
Keith Kirkpatrick, Research Director at The Futurum Group, covers SAP’s acquisition of LeanIX and discusses how the additional capabilities will help the company compete for services and management revenue with other cloud providers.
Luminar Posts Rising Revenue in Q3 2023, But Misses Expectations
Daniel Newman and Keith Kirkpatrick of The Futurum Group cover Luminar’s Q3 2023 earnings and discuss the key company strategies and external factors that will help the LiDAR provider’s story resonate more clearly with investors over the next year.
Customer Experience: Leveraging Technology Platforms to Deliver Excellent Experiences – Enterprising Insights, Episode 4
In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick and Senior Analyst Sherril Hanson cover CcaaS platforms, omnichannel engagement, mobile apps, and generative AI, and best practices for deploying these technologies.
Siemens and Microsoft Introduce Siemens Industrial Copilot
Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of Siemens Industrial Copilot and discusses the Siemens and Microsoft focus on verticals with use cases that can deliver strong ROI from generative AI.
