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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
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2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
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Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
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The Main Scoop
™
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Author:
Keith Kirkpatrick
November 30, 2021
Keith Kirkpatrick
Industry News
Customer Success Teams Help Build Meaningful Customer Engagement
Revenue Growth, Churn Reduction, and Improved Brand Advocacy All Contribute to the Business Case for Expanding Customer Success Initiatives
Enterprise Software, & Digital Workflows
November 30, 2021
Keith Kirkpatrick
Industry News
Artificial Intelligence Capabilities Are Quickly Becoming Essential for Customer Experience Initiatives
AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases
November 18, 2021
Keith Kirkpatrick
Industry News
Using Appointment-Based Shopping to Improve CX
Ecosystems, Channels, & Marketplaces
November 16, 2021
Keith Kirkpatrick
Industry News
B2B Personalization for CX Vendors
Ecosystems, Channels, & Marketplaces
,
Enterprise Software, & Digital Workflows
November 16, 2021
Keith Kirkpatrick
Research Report for Purchase
Artificial Intelligence for CX Applications
Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of AI Within CX Platforms and Applications
AI Platforms
,
Digital Leadership & CIO
November 15, 2021
Keith Kirkpatrick
Industry News
Customer Experience and Customer Engagement Market to Surpass $100 Billion in Annual Worldwide Revenue by 2026
Global CX and CE Software Revenue Will Recover to 2019 Levels in 2022, With a Substantial Growth Trajectory in the Years to Follow
November 9, 2021
Keith Kirkpatrick
Industry News
Connecting Patients, Payers, and Providers to Provide Better CX in Healthcare Delivery
November 9, 2021
Keith Kirkpatrick
Resource
CX After COVID-19
Five Key Changes to CX in the Post-Pandemic World
Digital Leadership & CIO
November 8, 2021
Keith Kirkpatrick
Industry News
Improving CX in the Grocery Industry
October 22, 2021
Keith Kirkpatrick
Industry News
Using Video to Improve CX
Enterprise Software, & Digital Workflows
October 21, 2021
Keith Kirkpatrick
Industry News
Steps to Transform Contact Centers into Engagement Centers
Enterprise Software, & Digital Workflows
October 19, 2021
Keith Kirkpatrick
Industry News
Strategies for Providing an Excellent CX in Real Estate
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