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Author: Keith Kirkpatrick

Airline automated customer support
November 29, 2022

Frontier Airlines Eliminates Live Agent Customer Support

November 15, 2022

SugarCRM: Provide a Great CX to Drive Sales and Retention

Movie theater CX survival lessons
November 2, 2022

Applying Survival Lessons Learned from the Movie Theater Industry

Restaurant menu hacks and customization
November 1, 2022

Managing Menu Hacks to Ensure Efficiency and Good CX

Background noise reduction for customer service
October 21, 2022

Background Noise Elimination a Key to Ensuring Good Interactions Through Voice

Customer authentication telecommunications
October 17, 2022

Customer Authentication – Efficiency Is Important to Ensuring a Good Experience

October 13, 2022

Creating Compelling Customer Experiences to Entice People to Attend In-Person Events

CX recession strategies
October 12, 2022

Using CX as a Strategy for Managing Economic Downturns

Telecommunications customer feedback
October 5, 2022

Providing Real-Time Feedback to Improve CX

Pricing and customer experience
October 5, 2022

Using Pricing Strategies to Influence CX

Customer data platforms
September 19, 2022

Leveraging CDPs to Turn Customer Data into Action

Social listening for better customer experience
September 19, 2022

How Social Listening Can Improve CX

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