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Author: Keith Kirkpatrick

SugarCRM digital self-service launch
January 26, 2023

SugarCRM Debuts New Digital Self-Service Capabilities

January 23, 2023

Improving CX in Food Manufacturing

Flexible product returns
January 10, 2023

Providing Flexible Product Returns While Limiting Fraud Opportunities

State of the CX Market
January 3, 2023

The State of CX in 2022

CX in Logistics
January 2, 2023

CX in Logistics

Airline customer experience
January 2, 2023

Elevating CX Amid Industry Challenges

Physical digital customer experience
December 30, 2022

Phygital Experiences to Drive CX in 2023 and Beyond

Airline automation and artificial intelligence
December 28, 2022

Managing CX via Automation and AI

Aligning CX with product-led growth strategies
December 2, 2022

Aligning CX with Product-Led Growth Strategies

Saying no to customers
December 1, 2022

Steps for Saying ‘No’ to Customers While Maintaining a Good CX

Airline automated customer support
November 29, 2022

Frontier Airlines Eliminates Live Agent Customer Support

November 15, 2022

SugarCRM: Provide a Great CX to Drive Sales and Retention

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