Author: Keith Kirkpatrick

Year in Review: Assessing the Developments in SaaS, CX, and Collaboration in 2023 - Enterprising Insights, Episode 7
December 21, 2023

Year in Review: Assessing the Developments in SaaS, CX, and Collaboration in 2023 – Enterprising Insights, Episode 7

In this episode of Enterprising Insights, The Futurum Group Research Director Keith Kirkpatrick is joined by Craig Durr, Research Director, Collaboration, and Sherril Hanson, Principal Analyst, CX, to discuss industry...
Salesforce to Acquire Incentive Compensation Management Provider Spiff
December 21, 2023

Salesforce to Acquire Incentive Compensation Management Provider Spiff

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s planned acquisition of automated incentive commission management software vendor Spiff and discusses how the deal will benefit Salesforce and its...
ServiceNow to Acquire Task Mining Company UltimateSuite
December 20, 2023

ServiceNow to Acquire Task Mining Company UltimateSuite

Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s planned acquisition of UltimateSuite and discusses how granular monitoring of user activities can lead to increased efficiency and productivity....
Flexibility, Functionality, and Scalability Underpin Oracle NetSuite
December 20, 2023

Flexibility, Functionality, and Scalability Underpin Oracle NetSuite

Keith Kirkpatrick, Research Director at The Futurum Group, discusses the reasons why Oracle NetSuite was chosen by Hofman Hospitality Group as its ERP solution, focusing on features, industry experience, and...
Salesforce Announces Updates to the Einstein 1 Platform
December 18, 2023

Salesforce Announces Updates to the Einstein 1 Platform

The Futurum Group’s Keith Kirkpatrick and Mark Beccue cover Salesforce’s updates to the Einstein 1 platform, focusing on the increased capabilities provided to Salesforce users and how this offering sits...
Salesforce and Apple Partner to Improve Mobile Engagements
December 15, 2023

Salesforce and Apple Partner to Improve Mobile Engagements

Keith Kirkpatrick, Research Director at The Futurum Group, covers the mobile enhancements announced by Salesforce and Apple, which are designed to improve field service workers and end-customer experiences....
Enterprising Insights: Episode 6 – SaaS Pricing Trends
December 12, 2023

Enterprising Insights: Episode 6 – SaaS Pricing Trends

In this episode of Enterprising Insights, The Futurum Group Research Directors Keith Kirkpatrick and Mark Beccue address SaaS pricing trends within the enterprise application market, and discuss the impact AI...
Microsoft Announces GA Date for Dynamics 365 Finance Premium
December 12, 2023

Microsoft Announces GA Date for Dynamics 365 Finance Premium

Keith Kirkpatrick, Research Director at The Futurum Group, covers Microsoft’s announcement of new financial planning and analytics tools within Dynamics 365 Finance, and the availability of a premium license targeting...
Amdocs Delivers a Telecom-Focused Autonomous Retail Store
December 7, 2023

Amdocs Delivers a Telecom-Focused Autonomous Retail Store

Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ launch of a telco-focused retail store, highlighting how existing, non-invasive tracking technology can be used to create seamless and friction-free...
Microsoft Unveils New Copilot Features in Dynamics Business Central
December 7, 2023

Microsoft Unveils New Copilot Features in Dynamics Business Central

Keith Kirkpatrick, Research Director at The Futurum Group, covers the infusion of Copilot features into Microsoft Dynamics 365 Business Central, the company’s SMB- and mid-market-focused platform....
IBM Announces New Quantum Processor and IBM Quantum System Two
December 7, 2023

IBM Announces New Quantum Processor and IBM Quantum System Two

Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM’s quantum computing announcements, including the Heron quantum processor, IBM System Two, the release of Qiskit 1.0 and Qiskit Patterns, and...
Delivering Personalized Outreach via Dynamics 365 Customer Insights
December 6, 2023

Delivering Personalized Outreach via Dynamics 365 Customer Insights

In our latest Research Brief, Delivering Personalized Outreach via Dynamics 365 Customer Insights, completed in partnership with Microsoft, The Futurum Group covers demand drivers for greater personalization and discusses the...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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