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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
Cybersecurity
Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
Enterprising Insights
Experience Unveiled
Marketing: Art & Science
About
Become a Client
Clients and Testimonials
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Get Our Newsletter
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The Futurum Swag Store
Author:
Keith Kirkpatrick
August 23, 2021
Keith Kirkpatrick
Industry News
Generating and Leveraging Insights from Social Media
Customer Experience
August 20, 2021
Keith Kirkpatrick
Industry News
Using QR Codes to Improve CX
August 18, 2021
Keith Kirkpatrick
Industry News
Clarifying the CX Alphabet Soup: CRM and CDP
CRM
,
Customer Data Platform
August 16, 2021
Keith Kirkpatrick
Industry News
Driving Better Customer Experiences in the Telecommunications CX Market
Communications Networks
August 6, 2021
Keith Kirkpatrick
Industry News
Improving Agent Experiences to Drive CX Improvement
Contact Center
August 6, 2021
Keith Kirkpatrick
Industry News
Managing Rapid Change in the Retail CX Market
July 30, 2021
Keith Kirkpatrick
Industry News
Manufacturing & Industrial: Using MaaS Platforms to Improve CX
July 30, 2021
Keith Kirkpatrick
Industry News
CX for Streaming Services
Communications Networks
,
Personalization
July 29, 2021
Keith Kirkpatrick
Industry News
Keeping Citizens Informed and Engaged via Technology
July 29, 2021
Keith Kirkpatrick
Industry News
Omnichannel Approach to Delivering Personalized CX is a Key Factor in CX Market Growth, According to Dash Research Forecast
Communications Networks
July 28, 2021
Keith Kirkpatrick
Industry News
Balancing Privacy with Patient Convenience in Healthcare
Contact Center
,
Customer Experience
July 27, 2021
Keith Kirkpatrick
Industry News
Financial Services CX: Leveraging Digital Assistants to Provide Automation
AI
,
Contact Center
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