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Author: Keith Kirkpatrick

Salesforce’s Slack AI Becomes the Latest Generative AI Assistant
Mark Beccue & Keith Kirkpatrick

Salesforce’s Slack AI Becomes the Latest Generative AI Assistant

Microsoft Copilot, Google Gemini Advanced, and Now Slack AI Accelerate Generative AI Use Across a Wide Audience
Mark Beccue and Keith Kirkpatrick, Research Directors at The Futurum Group, discuss Salesforce’s Slack AI becoming the latest generative AI assistant.
Genpact and ServiceNow to Offer Source-to-Pay Applications
Keith Kirkpatrick

Genpact and ServiceNow to Offer Source-to-Pay Applications

New Partnership Focused on Delivering a Seamless Purchasing and Case Management Process Could Serve as a Model for Future Enterprise App Collaborations
Keith Kirkpatrick, Research Director with The Futurum Group, covers Genpact and ServiceNow’s Source-to-Pay application and discusses why this deal may be a blueprint for others to follow in the enterprise application market.
Enterprising Insights: Episode 12 – Zoho Day 2024 Recap
Keith Kirkpatrick

Enterprising Insights: Episode 12 – Zoho Day 2024 Recap

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, provides a recap of Zoho Day 2024, the SaaS company’s analyst meeting, discussing key highlights and key takeaways from the event.
Zendesk Reveals Improvements to Tymedesk Workforce Management Solution
Keith Kirkpatrick & Sherril Hanson

Zendesk Reveals Improvements to Tymedesk Workforce Management Solution

Enhancements Center on Helping Organizations Manage Workers More Effectively and Efficiently
Keith Kirkpatrick and Sherril Hanson of The Futurum Group cover Tymeshift’s latest product enhancements and discuss how they should help Zendesk meet the needs of larger customers.
Zoho Strategy Melds Social Responsibility, Value, and Functionality
Keith Kirkpatrick

Zoho Strategy Melds Social Responsibility, Value, and Functionality

Insights and Takeaways from Zoho Day 2024
Keith Kirkpatrick, Research Director with The Futurum Group, discusses key insights from Zoho Analyst Day and provides his three takeaways from the event.
ServiceNow Addressing Upskilling Needs with RiseUp with ServiceNow
Keith Kirkpatrick

ServiceNow Addressing Upskilling Needs with RiseUp with ServiceNow

Training and Certification Offering Designed for Both ServiceNow and Industry Needs
Keith Kirkpatrick, Research Director with The Futurum Group, discusses the demand for industry-wide technology skills training and highlights how RiseUp with ServiceNow is helping to address those needs.
Enterprising Insights: Episode 11 – Earnings Season and Enterprise Application Usability
Keith Kirkpatrick

Enterprising Insights: Episode 11 – Earnings Season and Enterprise Application Usability

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses several key enterprise application insights from earnings season, and also discusses the issue of enterprise application usability.
ADP Introduces ADP Assist for HR Productivity and Decision Making
Keith Kirkpatrick & Sherril Hanson

ADP Introduces ADP Assist for HR Productivity and Decision Making

ADP Assist Solution Goes Across Multiple ADP Platforms
Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity, decision making, and daily task efficiencies.
OpenText Q2 Revenue Growth Driven by Cloud Services, Customer Support
Steven Dickens & Keith Kirkpatrick

OpenText Q2 Revenue Growth Driven by Cloud Services, Customer Support

Q2 FY 2024 Revenue Reached $1.5B, up 71% YoY, Though Higher Costs Were a Drag on Earnings
The Futurum Group’s Steven Dickens and Keith Kirkpatrick share their insights on OpenText’s strong Q2 fiscal 2024 earnings.
Companies and Consumers Focus on Privacy, with Differing Priorities
Krista Case
Keith Kirkpatrick & Krista Case

Companies and Consumers Focus on Privacy, with Differing Priorities

Cisco’s 2024 Data Privacy Benchmark Study Reveals Priorities, Strategies, and Concerns Around Data Privacy
The Futurum Group’s Keith Kirkpatrick and Krista Macomber cover the results of Cisco’s 2024 Data Privacy Benchmark Study and discuss the steps organizations should take to engender more trust and safety with data and generative AI.
Enterprising Insights: Episode 10 – Cisco’s Data Privacy Benchmark Study
Keith Kirkpatrick

Enterprising Insights: Episode 10 – Cisco’s Data Privacy Benchmark Study

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses several key insights from Cisco’s 2024 Data Privacy Survey, and provides his recommendations to enterprise organizations based on the findings.
Improving HR Processes Via an Easy Document Management System
Keith Kirkpatrick

Improving HR Processes Via an Easy Document Management System

The Futurum Group’s latest research brief, Improving HR Processes Via an Easy Document Management System, completed in partnership with PXMSoft, a Gavdi Group Company, discusses the key challenges facing HR departments undergoing a digital transformation, along with specific steps leaders can take to ensure that HR records are secure, accessible, and compliant with all regulatory requirements.
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