Author: Alex Gaw

November 29, 2021

Accenture to Buy CX Specialist Firm Tambourine

November 29, 2021

Uberall Study: Consumers Favor Local Business Over Online-Only

November 23, 2021

Content Guru Teams Up with Bechtle in New Partnership

November 22, 2021

Salesforce Report: Rising Shopper Expectations Put Pressure on Brands and Retailers to Redefine Customer Engagement Strategies

November 18, 2021

Bad CX Accounts for $4.7 Trillion in Global Consumer At-Risk Sales

November 18, 2021

Exotel Acquires Chatbot Developer Cogno AI

November 17, 2021

Private Equity Firms Maintain a Hearty Appetite for CX Growth Investments

November 16, 2021

Personalization Is Important, but Marketers Face Many Obstacles

November 15, 2021

Is Cutting Customer Service the Answer for Companies to Cope with Rising Inflation?

November 12, 2021

Treasure Data Secures $234 Million from Lead Investor SoftBank

November 11, 2021

E-Commerce Lender Qupital Secures New $150 Million Funding to Push Expansion Plans

November 9, 2021

Cisco Unveils New Webex Features

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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