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Author: Alex Gaw

Alex Gaw

Accenture to Buy CX Specialist Firm Tambourine

Tambourine Delivers CX in Japan’s High-Growth Digital Commerce Market
Alex Gaw

Uberall Study: Consumers Favor Local Business Over Online-Only

Trust Is Important for Consumers to Go Local, Says New Report
Alex Gaw

Content Guru Teams Up with Bechtle in New Partnership

Content Guru’s “storm” Solution to Be Available to Bechtle’s Large Customer Base
Alex Gaw

Salesforce Report: Rising Shopper Expectations Put Pressure on Brands and Retailers to Redefine Customer Engagement Strategies

Shopping Journeys Are More Complex, and Shoppers Are Less Forgiving
Alex Gaw

Bad CX Accounts for $4.7 Trillion in Global Consumer At-Risk Sales

Two Qualtrics Studies Quantify the Value of Positive Customer Experiences
Alex Gaw

Exotel Acquires Chatbot Developer Cogno AI

The Deal Adds Conversational AI Capabilities to the Exotel Telephony Product Suite
Alex Gaw

Private Equity Firms Maintain a Hearty Appetite for CX Growth Investments

Podium, Ometria, Pendo, and ControlUp Attract a Total of $451 Million in New Investments
Alex Gaw

Personalization Is Important, but Marketers Face Many Obstacles

Marketers Are Challenged by Technical Issues and Legacy Infrastructure
Alex Gaw

Is Cutting Customer Service the Answer for Companies to Cope with Rising Inflation?

Sacrificing CX to Cut Costs Is a Short-Sighted Approach, Experts Say
Alex Gaw

Treasure Data Secures $234 Million from Lead Investor SoftBank

The Investment Is the Largest Single Funding Round for a Customer Data Platform
Alex Gaw

E-Commerce Lender Qupital Secures New $150 Million Funding to Push Expansion Plans

Securitization Facility with Citi Is Also Launched, the First of Its Kind in Asia
Alex Gaw

Cisco Unveils New Webex Features

New Features Meant to Support Hybrid Work Models
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