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Author: Alex Gaw

Alex Gaw

CXM Firm Alida Receives New Equity Investment

Fresh Funding From BMO Capital Partners Adds to Series D Capital Raise
Alex Gaw

HubSpot Invests $7.5 Million to Support Two Black-Led Banks

Investment Is the Remaining Portion of a $20 Million Allocation to Broaden Access in Black Communities to Financial Services
Alex Gaw

CX Acquisitions Abound During Early December

Tech Mahindra, All for One Group, Clarivate, 8×8, and ConnectWise All Extend Their Brands
Alex Gaw

CX Specialist Genesys Raises $580 Million in New Funding Round

Funding Aims to Speed Up Expansion Into New Markets
Alex Gaw

CX Outsourcing Firm Majorel Enters Croatia and Agrees to Acquire Turkish CX Provider Mayen

Deals Expand Majorel Presence to 32 Countries and 5 Continents
Alex Gaw

French CX firm Quadient Raises Money to Meet Maturing Loan Obligations

Company Officials Are Very Pleased with Loan’s New Terms
Alex Gaw

Ericsson to Acquire Vonage for $6.2 Billion

Acquisition Will Spearhead the Creation of a Global Network for Innovation
Alex Gaw

Gartner Survey: Most Service and Support Leaders to Advocate Value-Added Customer Service Strategy for 2022

Creating Value for Customers Will Help Grow the Business, Says Research Report
Alex Gaw

CX Services Specialist Concentrix to Acquire CX Design Engineering Firm PK

Billion-Dollar Deal Combines a Complementary Client Base and Similar Vertical Focus
Alex Gaw

OMB Launches Biden Agenda Calling for Improved CX Within the Federal Government

Enhancing CX Is Part of Administration’s New Three-Priority Equity Framework
Alex Gaw

Netomi, Mixpanel, and Judo Raise Fresh Capital in New Funding Rounds

New Money Will Help the Three Firms Move Forward to the Next Stage of Development
Alex Gaw

Twilio Research: Significant Gap Revealed in CX Qualities Most Desired by Consumers

Consumer Expectations Differ from Brand Performance
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