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Author: Alex Gaw

Customer experience acquisitions and funding
Alex Gaw

M&A and New Funding for Prepaid Technologies, Invoca, qiibee, SturdyAI and InMoment

Workstride, ReviewTrackers Are Acquired
Customer experience performance and stock market performance
Alex Gaw

New Research from Qualtrics Shows CX Quality Impacts Stock Performance

Companies with Best CX Saw Their Stock Value Rise; The Opposite was True for Low-CX Firms
Customer experience research studies
Alex Gaw

Latest Research from Idomoo, Mitto, Verint, LiveXchange, and Amperity

Topics Cover Video in Brand Communications, Banking CX, Speed and Ease of CX on Consumer Loyalty, GigCX Workers, and Customer Data Challenges and Consequences
Employee experience Workvivo funding round
Alex Gaw

EX Platform Provider Workvivo Raises $22 Million in New Funding Round

Fresh Capital Infusion Will Fuel Next Product Journey Stages
DXC deal with Manchester United
Alex Gaw

DXC Technology Signs Major Deal with Manchester United

The Virginia-Based IT Firm Will Be the Preeminent UK Football Club’s Digital Partner
Customer experience wins and case studies
Alex Gaw

Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics

CX Initiatives Benefit IHCL, PassTo, Cotton On Group, Shell, and A Slew of Qualtrics Partners
Customer experience mergers, acquisitions, and funding
Alex Gaw

M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared

Acquired Companies Include Majorel Group, Grupo Services, and Competella
Customer experience research studies
Alex Gaw

New Research from Merkle, Twilio, Smart Communications, FullStory, and Emplifi

Topics Center on Brand Loyalty, Personalization, Health Insurers, Inflation, and Gen Z
Federal government customer experience
Alex Gaw

OMB and GSA Designate $100 Million to Improve CX for the Public Sector

Funding Will Support Projects That Reduce Burdens on the Public and on Federal Workers
Amazon contact center solutions for CX
Alex Gaw

Amazon Connect Adds Three New Contact Center Capabilities

New Features Intended to Boost Contact Center Productivity, Reduce Chatbot Design Time, and More
Deloitte Digital customer experience
Alex Gaw

Deloitte Digital Unveils TrueServe to Transform Contact Centers

Company Says Solution is Designed to Elevate CX Through AI and Analytics
Alex Gaw

Zendesk to Be Acquired for $10.2 Billion by Investor Group

Buyers Are Led by Investment Firms Permira and Hellman & Friedman
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