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Author: Alex Gaw

CX customer wins and case studies
Alex Gaw

Customer Wins for Pegasystems, MeBeBot, Algonomy, DigitalWell, Centrical, TTEC Digital

CX Partnerships Help First Federal Credit Union, IGT, Gourmet Egypt, itel, and KCH
Customer experience mergers and funding news
Alex Gaw

Algolia Acquires Search.io, Enghouse Buys VoicePort; Stratifyd, OneSignal Raise Funds

Also: Zendesk Supports Its Acquisition by Consortium, and Not by Light Street Capital
Department of Homeland Security customer experience
Alex Gaw

Department of Homeland Security Launches Hiring Initiative to Transform CX

New Hires Will Help the Department in its Digitalization Efforts
Uncertainty in the workplace
Alex Gaw

Uncertainty Confronts the Workplace; Employees and HR Feel Pressure

15Five Research Shows Employees Continue to Quit and Companies Freeze Hiring
Customer experience surveys and research
Alex Gaw

New Research from Accenture-NASCA, Replicant, Newgen, Centrical, and Mitto

Reports Cover Government Customer Service, Voice Automation, DX Efforts, Gamification, and Effects of Negative CX on Airlines and Hotels
CX customer wins and case studies
Alex Gaw

Customer Wins for Edify, mParticle, MoEngage, Informatica, and Freshworks

Partners Include a European Telecom Provider, Recipe Unlimited, Alsaif Gallery, La Trobe University, and Databricks
Amperity expansion to Australia
Alex Gaw

CDP Provider Amperity Opens New Australian Office

Billy Loizou is New Area Vice President
Customer experience research studies and surveys
Alex Gaw

New Research from 451 Research, Optimizely, Relay Network, Gartner, and Gladly

Topics Include Conversation Automation, Technology’s Role in Creativity, Customer Engagement Among Banks, and More
Alex Gaw

Pisano Partners with Turkey’s Sodexo Avantaj to Fortify CX Initiatives

The Turkish Arm of Sodexo Benefits and Rewards Services Desired Quantifiable CX Results
Customer experience acquisitions and funding news
Alex Gaw

M&A/New Funding Activity for Thoma Bravo, Gorgias, Flip, Netigate, and Medallia

Ping Identity, Mindful Are Acquired
Customer wins and case studies
Alex Gaw

Customer Wins for Amdocs, Medallia, mParticle, Qualtrics, and Cogito

Partnerships Benefit Vodafone Germany, Telekom Srbija, C&A, PGA Tour, and Fortune 25 Firm
Customer experience research studies
Alex Gaw

New Research from Five9, West Monroe, Equisoft, TechSee, and UJET

Topics Include New Contact Center Emphasis, Life Insurers and Manual Processes, and More
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