The US Department of Labor (DoL), by way of its agency the Veterans’ Employment and Training Service (VETS), has awarded a $1.2 million technical service contract to Technical Assent LLC, a service-disabled veteran-owned small business. The contract aims to improve the CX for veterans and to transition retiring service members and military spouses to civilian life through the use of official government resources.
The VETS award will fund a multiyear effort to enhance the user experience for veterans, through the tools and resources to be provided by VETS, according to the DOL news release containing the announcement of the contract awarding. The effort aligns with the guidance provided under the Executive Order on Transforming Federal Customer Experience, the initiative launched by the Biden administration toward the end of 2021 to improve CX within the government.
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Last year, VETS funded more than 2,800 staff and personnel responsible for serving in excess of 370,000 veterans. Approximately 45,000 used services supported by the Jobs for Veterans State Grant (JVSG) program at American Job Centers, the DoL says.
In its initial phase, VETS and Arlington, Virginia-based Technical Assent will work together to gain a deeper understanding of the experiences of veterans on the matter of service delivery at more than 2,300 American Job Centers nationwide made available through the JVSG program. Specifically, the Technical Assent project seeks to better understand the challenges that veterans face when seeking employment assistance.
Formed in 1981, VETS operates in partnership with the DoL and the Department of Veterans Affairs, offering an extensive collection of transition resources for veterans in areas such as job placements, certifications, starting or continuing careers, setting up new businesses, and adjusting to life in the civilian workforce in general.
Author Information
Alex is responsible for writing about trends and changes that are impacting the customer experience market. He had served as Principal Editor at Village Intelligence, a Los Angeles-based consultancy on technology impacting healthcare and healthcare-related industries. Alex was also Associate Director for Content Management at Omdia and Informa Tech, where he produced white papers, executive summaries, market insights, blogs, and other key content assets. His areas of coverage spanned the sectors grouped under the technology vertical, including semiconductors, smart technologies, enterprise & IT, media, displays, mobile, power, healthcare, China research, industrial and IoT, automotive, and transformative technologies.
At IHS Markit, he was Managing Editor of the company’s flagship IHS Quarterly, covering aerospace & defense, economics & country risk, chemicals, oil & gas, and other IHS verticals. He was Principal Editor of analyst output at iSuppli Corp. and Managing Editor of Market Watch, a fortnightly newsletter highlighting significant analyst report findings for pitching to the media. He started his career in writing as an Editor-Reporter for The Associated Press.
