ChurnZero, the provider of a cloud-based customer success management platform, is establishing and investing in a new office in Amsterdam that the company hopes will help fast-track its growth worldwide. The new office will support existing international clients, while also serving as a primary office for business development throughout Europe.
“Over the last few years, our customer base outside of North America has grown significantly,” said You Mon Tsang, ChurnZero CEO and co-founder. “International expansion is a key focus area, and we decided that the Netherlands was the best choice for us and our customers for our European headquarters.” The company was drawn by Amsterdam‘s convenient location, deep pool of multinational talent, and focus on innovation, Tsang added.
A software as a service (SaaS) customer success platform, ChurnZero was designed for the digital subscription business, where customer engagement is key to customer success. To help subscription businesses fight customer churn in real time, the software solutions of ChurnZero help businesses understand how their customers engage with their product or service, assesses customer health and their likelihood to renew, and gives businesses the means to automate and personalize the CX through timely and relevant touchpoints, including in-app content.
ChurnZero is headquartered in Washington, DC, and is backed by a number of investment firms, including JMI Equity, Baird Capital, Grotech Ventures, and Middleland Capital. The company says it is actively looking to hire local talent across various functions, including customer success, implementation, customer support, and sales. More information on the open positions in the Netherlands can be found on the ChurnZero careers page.
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Alex is responsible for writing about trends and changes that are impacting the customer experience market. He had served as Principal Editor at Village Intelligence, a Los Angeles-based consultancy on technology impacting healthcare and healthcare-related industries. Alex was also Associate Director for Content Management at Omdia and Informa Tech, where he produced white papers, executive summaries, market insights, blogs, and other key content assets. His areas of coverage spanned the sectors grouped under the technology vertical, including semiconductors, smart technologies, enterprise & IT, media, displays, mobile, power, healthcare, China research, industrial and IoT, automotive, and transformative technologies.
At IHS Markit, he was Managing Editor of the company’s flagship IHS Quarterly, covering aerospace & defense, economics & country risk, chemicals, oil & gas, and other IHS verticals. He was Principal Editor of analyst output at iSuppli Corp. and Managing Editor of Market Watch, a fortnightly newsletter highlighting significant analyst report findings for pitching to the media. He started his career in writing as an Editor-Reporter for The Associated Press.
