Sprint: Transformation of Care and Commerce Functions Has Reduced Costs and Improved Customer Experience

Sprint (the fourth largest CSP in the USA) was under pressure to improve its customer experience and reduce the cost of operations. Sprint’s transformation of commerce and care functions has improved customer experience and architectural agility, while significantly reducing support costs. Download the Analysys Mason Case Study to learn more.

Sprint (the fourth largest CSP in the USA) was under pressure to improve its customer experience and reduce the cost of operations. Sprint’s transformation of commerce and care functions has improved customer experience and architectural agility, while significantly reducing support costs. Download the Analysys Mason Case Study to learn more.

Author Information

Avatar photo

Praesent ornare vitae tortor id pharetra. Mauris sed neque sed orci tempor semper at nec dui.

Related Insights
Thales' H1 2026 Results Highlight Strategic Shifts in Cybersecurity Investments
August 14, 2026

Thales’ H1 2026 Results Highlight Strategic Shifts in Cybersecurity Investments

Thales' H1 2026 results reflect a $242B cybersecurity market forecast through 2029, with enterprises planning 5-15% budget increases and 74% showing strong vendor retention, signaling sustained momentum in data security...
How Movate and Leena AI Are Redefining Employee Experience with Agentic AI
August 14, 2026

How Movate and Leena AI Are Redefining Employee Experience with Agentic AI

Movate and Leena AI partner to deliver agentic AI solutions that streamline fragmented enterprise workflows, reflecting CIOs' growing automation priorities....
Intuit's AI-Native Enterprise Suite Deepens Its Mid-Market Grip—Can SAP and Oracle Defend Downmarket?
August 13, 2026

Intuit’s AI-Native Enterprise Suite Deepens Its Mid-Market Grip—Can SAP and Oracle Defend Downmarket?

Intuit's Summer 2026 Enterprise Suite embeds generative AI and industry-specific workflows, positioning itself as the AI-native alternative to traditional ERP vendors for mid-market dominance....
FIS Earns Top Honors for Treasury Management Software Amid Growing Market Needs
August 13, 2026

FIS Earns Top Honors for Treasury Management Software Amid Growing Market Needs

Global Finance named FIS the World's Best Treasury Management Software in 2026, validating its leadership as enterprises prioritize AI integration and faster implementation timelines in financial software solutions....
Adyen's H1 2026 Results Highlight Strategic Growth and Market Positioning
August 13, 2026

Adyen’s H1 2026 Results Highlight Strategic Growth and Market Positioning

Adyen's H1 2026 results reveal how its unified commerce platform capitalizes on enterprise software market acceleration, with spending projected to reach $423.6B by 2031 at 12.2% CAGR....
Agentic AI
August 7, 2026

Salesforce’s Agentic Enterprise Index: A Paradigm Shift in AI Deployment

Keith Kirkpatrick, Vice President & Research Director, Enterprise Software & Di at Futurum, analyzes Salesforce's Agentic AI deployment trends showing organizations tripling active agents and reducing creation times by 53%,...

Book a Demo

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

Newsletter Sign-up Form

Get important insights straight to your inbox, receive first looks at eBooks, exclusive event invitations, custom content, and more. We promise not to spam you or sell your name to anyone. You can always unsubscribe at any time.

All fields are required






Thank you, we received your request, a member of our team will be in contact with you.