Tag: artificial intelligence

April 12, 2023

Leveraging Support Ticket Data to Improve CX

April 11, 2023

CAIDP Files Complaint with FTC Against OpenAI’s GPT-4 for Violating Consumer Protection Rules

The Futurum Groups’s Shelly Kramer examines the recently filed Center for AI and Digital Policy (CAIDP) complaint against OpenAI’s GPT-4 for violating FTC consumer protection rules....
April 11, 2023

How Organizations are Using AI and Digitization to Operate More Efficiently, Safely, and Sustainably

In this episode of the Futurum Tech Webcast, Futurum principal analyst and chief evangelist Shelly Kramer is joined by Jeffrey Hausman, Product Officer at Samsara, for a conversation on digitization,...
April 6, 2023

Intel Announces vPro Platform with 13th Gen Processors

Futurum analyst Michael Diamond looks at Intel’s 13th Generation (Raptor Lake) Intel Core CPUs that will incorporate Intel’s latest implementation of its commercially focused vPro technology....
CX surveys and research studies
April 6, 2023

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

Webex AI product enhancements
April 3, 2023

Cisco Introduces New AI Capabilities for Webex

March 22, 2023

Microsoft Copilot: Unlocking Productivity in Microsoft 365

Futurum analysts Daniel Newman and Mike Diamond look at the Microsoft Office 365 Copilot release and talk about how it will help organizations today and in the future....
Microsoft Copilot product launch
March 22, 2023

Microsoft Unveils Copilot as New AI Assistant to Change How People Work

Generative AI survey from Salesforce
March 13, 2023

IT Leaders Prioritize Generative AI as a Game-Changer, But Concerns Abound

Salesforce launches Einstein GPT
March 8, 2023

Salesforce Announces Einstein GPT

CX surveys and research studies
March 7, 2023

New Research from MessageGears, Qualtrics, Amdocs, Nosto, and LivePerson

Consumer attitudes about AI and CX
February 17, 2023

New Research Shows Consumers Believe AI Can Support Positive CX

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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