VENICE, Calif. and COPENHAGEN, Denmark, Jan. 10, 2022 /PRNewswire/ — Thankful, the AI platform powering the customer service revolution has expanded into the European market by signing an exciting, new partnership with Dixa, the Denmark-based customer service platform that anticipates customers’ needs and empowers brands to meet them, it was announced today by Ted Mico, Thankful founder and CEO.
Leveraging Thankful’s AI Agent within Dixa allows for autoscaling capabilities for hypergrowth, seasonal rushes and daily fluctuations. Thankful allows businesses to continue to deliver high-quality support during rapid and unprecedented spikes in ticket volume.
Thankful and Dixa engage with customers across email, chat, in-app, and social, empowering customers have the freedom to choose how they want to connect with a company.
With best-in-class natural language processing, Thankful fully understands what customers want and delivers personalized service interactions at scale. Capable of detecting sentiment while never forgetting a customer and their history with a brand, Thankful creates individual service experiences that strengthen the brand-customer relationship.
Fully resolving large volumes of tickets, Thankful’s AI Agent reduces brand agents’ workload and frees them from tending to repetitive transactional tasks. Thankful’s Agent Assist also saves support teams time and effort by delivering AI intuition to agents within Dixa. Collating all relevant information and even suggesting next responses, Agent Assist keep agents informed and empowers them to provide quicker and more efficient resolutions. With greater bandwidth, agents can focus on building meaningful relationships with customers and boosting loyalty.
“Dixa is excited to partner with AI platform, Thankful. We are seeing a growing trend of customers looking for AI automation and assistance, allowing human agents to focus on more complex high-value conversations with customers. Thankful’s technology allows for that opportunity to take place at scale,” said Maurits Pieper, Dixa Partnerships Manager.
“This partnership with Dixa is an exciting next step for us as it not only allows us entry into the highly desirable European market, but Dixa’s products are best-in-class and our shared ethos will help us get exceptional customer service closer to becoming the norm,” said Mico.
Customer service plays a bigger role in business success than ever before. In fact, 96% of customers say the quality of a company’s service is what determines their brand loyalty. With customer expectations on the rise, meeting those standards for high-quality support is a challenge. But with the right tech stack, a company’s support team can be equipped to deliver service that satisfies customers’ needs and builds loyalty.
Thankful has been at the forefront of the Customer Service industry, seeing 400% year-over-year growth since launch in 2018 and trusted by brands who lead the world in customer experience, such as Crate & Barrel, FabFitFun, MeUndies, Morphe, and Bombas. Since Thankful’s breakthrough technology understands what customers want and delivers the answers customers need, it has also become a go-to partner for the world’s leading helpdesks, including Zendesk, Kustomer and Gladly.
About Thankful
Thankful is an artificial intelligence customer service software solution. Like a human agent, Thankful’s AI routes, assists, translates, and fully resolves large volumes of customer queries across all written channels – offering customers the freedom to choose how they want to engage. Founded in 2018, Thankful is a privately held company headquartered in Venice, California.
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As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
