SAN FRANCISCO – Jan. 12, 2022 – TrustRadius has recognized Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, with 2022 Best Of Awards for Feature Set, Value, and Relationship in the Contact Center category.
With almost 400 verified reviews, Talkdesk emerged as a valuable player in each category with high scores in the following areas:
- 9.3 out of 10 for recording
- 9.1 out of 10 for live reporting
- 9.0 out of 10 for warm transfer
- 8.9 out of 10 for interactive voice response
“Talkdesk has earned an award for Best Feature Set, Best Value for Price, and Best Relationship in the Contact Center category on TrustRadius,” said Megan Headley, vice president of Research, TrustRadius. “These awards are based entirely on feedback from Talkdesk customers. Reviewers highlight the VoIP call quality, simple interface, IVR flow, and integration to CRM and helpdesk systems.”
To win a Best Of Award in each category, a nominated organization must receive a minimum of 10 TrustRadius reviews from July to November. Best Value for Price Award winners have provided accurate pricing in their product profiles to help buyers. Winners rank amongst the top three positions of their category. Extra vetting via textual review analysis was also performed by the TrustRadius research team.
The TrustRadius Best Of Awards recognize products that have the highest percentage of positive Key Insights statistics. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. A detailed criteria breakdown on the methodology and scoring that TrustRadius uses to determine Best Of winners can be found here.
TrustRadius previously awarded Talkdesk the 2021 Top Rated Awards for Call Center Workforce Optimization and Voice over Internet Protocol (VoIP), as well as the 2021 Top Rated awards for Contact Center Software and Call Recording.
Additional Resources
- See Talkdesk as a Leader by Gartner in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS) and other recent awards and recognition
- Hear directly from customers about why they selected Talkdesk CX Cloud and the difference it has made in their contact centers
Social Networks
- Talkdesk Community: https://www.talkdesk.com/customer-community
- Blog: https://www.talkdesk.com/blog/
- Twitter: https://twitter.com/Talkdesk
- LinkedIn: https://www.linkedin.com/company/talkdesk/
- Facebook: https://www.facebook.com/Talkdesk/
- Instagram: https://www.instagram.com/Talkdesk/
About Talkdesk
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Americas
Camille Beasley
camille.beasley@talkdesk.com
(972) 896-1936
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
