INDIANAPOLIS, October 7, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, released its new outbound tool, OmniOut, which provides agentless omnichannel outbound communications combined with AI-driven automation, to create personalized use cases with better response rates.
Most people, 97%, reject or ignore phone calls from traditional outbound dialers. But 98% open an SMS in the first five minutes. With OmniOut, contact centers can now more intelligently sequence text messages, emails, and voice call back options to send appointment reminders, payment notices, deal promotions, and new prospect recruiting. And, its agentless capabilities use logical sequencing to create fully automated and consistent outreach on multiple channels so that agents can focus on pre-qualified interactions and customers can self-serve when it suits them, leading to a more efficient and effective experience.
“People simply can’t be tricked into answering the phone anymore,” said Kevin Schatz, Sharpen’s Chief Technology Officer. “Traditional methods have shown declining effectiveness for years with existing dialers having accomplished little more than training people to ignore the voice channel. We designed OmniOut to be a true evolution of outbound methods.”
“We built our inbound omnichannel to make interacting easier for agents and customers. Now we’ve done that with outbound,” added Sharpen’s CXO Adam Settle. “And today’s release adds new agentless options into our existing platform using our existing inbound CRM integration and unified reporting capabilities. This adds efficiency to your outbound efforts. It’s never been easier to create automated, high-touch experience–for sales and service teams.”
OmniOut is included in the Sharpen platform at no extra charge. Find more information on OmniOut here.
About Sharpen Technologies
Sharpen Technologies is the world’s first, truly agent-focused contact center platform built in the cloud for the cloud. The omnichannel platform lets users work from anywhere, seamlessly moving between calls, texts, webchats, emails, social media etc., all in real-time and in a single interaction. Frost & Sullivan recognized Sharpen for its “dramatic ROI,” “out-of-the-box integrations,” “powerful reporting and analytics tools,” and “demonstrable value”. Inc. named the company a part of their Inc. 5000, the magazine’s annual list of America’s fastest-growing private companies in 2020 and 2021. And, it is a “Best Places to Work” by both Inc. (2019) and the Indiana Chamber of Commerce (2017, 2018, 2021). Visit Sharpen on LinkedIn, Facebook, YouTube, Twitter and the Sharpen blog.
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
