BOZEMAN, MT and NEW YORK CITY — SEPTEMBER 29, 2021 — Quiq, the AI-powered conversational platform that enables businesses to engage with customers across the most popular digital messaging channels, today announced the addition of two new product features to its cross-channel Conversational AI platform: payments and surveys. Built to deliver superior customer experience by enhancing the quality of every customer interaction, Quiq’s new payments and customer survey features help brands enhance the quality of every customer interaction, drive higher sales within every conversation, and reap the benefits of real-time customer feedback.
“The ability for retailers to quickly and securely accept payments in Conversational Commerce is a game changer. Customers no longer need to share their sensitive credit card details with an agent on the phone and consumers can interact with their favorite brands at the exact time and place of their choosing, which is increasingly on the go via SMS, text or other messaging platforms,” said Quiq CEO and Co-Founder, Mike Myer. “In addition, Quiq’s in-conversation surveys give retailers the core functionality of a traditional survey tool with the flexibility to design, distribute, and analyze customer survey responses across multiple text channels. Both new product features deliver a superior customer experience that drives higher customer satisfaction and retention through timely feedback, makes payments easy, and ultimately generates significantly more revenue for brands.”
Quiq’s Conversational Commerce Payments enables brands to safely and securely accept payment across all Quiq supported channels including SMS/text messaging, Apple Business Chat, Google Business Messages, webchat, Instagram, Facebook Messenger and more — in 170+ languages. Conversational Commerce Payments enables seamless, secure payment from multiple communication channels, including SMS and text messaging. Quiq has standard support for Stripe and Braintree payments platforms and integrates with any brand’s payment processing platform, through the Quiq Payments API.
Quiq’s In-Conversation Surveys enable a short survey to be sent immediately following the end of a customer interaction regardless of the channel (e.g. SMS/text messaging, Apple Business Chat, Google Business Messages, webchat, Instagram and Facebook Messenger and more), empowering retailers with a multi-channel, customer feedback loop that delivers real-time insights. Easy to design and simple to implement — with no coding skills required — the surveys are event-based and triggered at specific customer interaction points, such as the end of a conversation. The ability to converse with clients immediately following a conversation about their customer experience allows brands to quickly and effectively remedy dissatisfaction. For example, if a customer responds that their issue was not resolved or provides a low rating, Quiq automatically re-engages the customer in the same channel and escalates the customer’s feedback directly to a customer service manager for white-glove handling. A reporting dashboard allows customer service agents and their managers to see a survey report card that scores each agent on multiple metrics, such as the number of surveys received, average survey score and average sentiment score.
According to a recent report from Gartner, “Customer Experience (CX) is critical to maintain loyalty and 87% of companies expect to compete on CX in 2021, yet 57% of customer-facing employees say they aren’t ‘set up to succeed’ in interactions.” Trusted by globally recognized brands like Overstock, Blue Nile, Lane Bryant and Nespresso, Quiq is every brand’s wingman and ally, empowering customer service agents to become so effective at client communications that they become key drivers and components of a brand’s sales strategy.
Contact info@quiq.com to schedule a product demo of Quiq’s payments and/or survey features or learn more at https://www.quiq.com.
About Quiq
Quiq is the AI-powered Conversational Platform enabling businesses to engage with customers across the most popular digital messaging channels. Trusted by leading brands and boasting a 56 NPS score, Quiq’s enterprise-grade Conversational Platform supports SMS/text, Apple Business Chat, Google’s Business Messages, webchat, Facebook, Instagram, Twitter, call-to-text, and more. Quiq provides the leading solutions for business communications for the world’s best commerce and care teams. Quiq for Commerce and Quiq for Customer Care combine Conversational AI and digital contact center to help commerce and service teams increase efficiency, drive revenue, and improve customer satisfaction.
Headquartered in Bozeman, Montana, with an office in New York City, Quiq is a privately held company backed by Foundry Group, Venrock and Next Frontier Capital. Follow us on LinkedIn, Twitter, Facebook and Instagram, or learn more at https://www.quiq.com.
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Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
