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Archives: News

CX research studies
Alex Gaw

New Research from Glassbox, Talkdesk, UserTesting, Clickatell, and 3radical

Findings Look Into CX Strategy, Brands and Gen Z, Human-Driven Insight, Chat Technology, and Brand Messaging
employee experience acquisition
Sherril Hanson

Kazoo’s WorkTango Acquisition Deepens its Employee Experience Platform

The Purchase Brings Employee Experience Survey and Analytics Expertise
personalizing patient experience
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Andrew Broderick

Personalizing the Patient Experience Is the Future of Competitive Advantage

Health Systems Hyper-Personalize Patient Care Experiences to Sustain Growth
In the moment customer feedback
Sherril Hanson

TruRating: In the Moment Customer Feedback, With Deep, Actionable Data

The Movement Toward Shorter and Faster Feedback Experiences Helps Fill the Need for More Real Time Data
Abu Dhabi CX
Alex Gaw

Abu Dhabi Launches ‘Program for Effortless Customer Experience’

New Abu Dhabi Government Initiative Aims to Provide World-Class CX
Keith Kirkpatrick

Providing a Seamless CX When Using External Partners

Effective Communication Between Customer Information Systems and All Involved Is Critical
CX customer wins and case studies
Alex Gaw

Customer Wins for Workday, Informatica, SAS, Freshworks, and Five9

CX Benefits Enjoyed by Gorillas, Saudi Airlines, The Nature Conservancy, Collinson Group, and European Tour
Alex Gaw

M&A and Funding: Leapsome, Level AI, Alliants, AmplifAI, and Optimove

Four CX Firms Secure Fresh Funds; Optimove Acquires Kumulos
healthcare revolution
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Andrew Broderick

New Strategic Mindsets to Reframe, Rebrand, and Revolutionize Healthcare

Managing the Interdependent Nature of Change to Transform Patient Experience
customer community
Sherril Hanson

Customer Communities Fuel the CX Experience with Insights and Feedback

Insight Communities Offer Timely, Actionable Data at Scale
CX research reports
Alex Gaw

New Research from AllCloud, Uberall, MIT SMR, Macro 4, and Sorted

Reports Tackle Middle Market and Salesforce, Hybrid Customer Journeys, AI for CX Champions, UK Self-Service, and Delivery Experience
cloud contact center as a service
Alex Gaw

Google Launches Cloud Contact Center AI Platform

Expanding From Former Suite of Services, Platform Features AI, Scalability, and CRM Integration
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