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Customer experience wins and case studies
July 7, 2022

Customer Wins for Genesys, MoEngage, Lexer, ISC-CX, and Qualtrics

July 7, 2022

The Customer Experience Software and Services Market Will Reach $120 Billion Worldwide by 2026

New employee experience products
July 6, 2022

New EX Products & Enhancements: Benevity, Motivosity, Submittable, Others

Customer experience mergers, acquisitions, and funding
July 5, 2022

M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared

Medakkua Medicare Stars product launch
July 5, 2022

Medallia Medicare Stars Solution Strives to Improve Patient Experience Ratings

Customer experience research studies
July 4, 2022

New Research from Merkle, Twilio, Smart Communications, FullStory, and Emplifi

Telecom customer experience automated ticket correlation
July 1, 2022

Utilizing Automated Ticket Correlation to Improve CX Responsiveness

Federal government customer experience
July 1, 2022

OMB and GSA Designate $100 Million to Improve CX for the Public Sector

Amazon contact center solutions for CX
June 30, 2022

Amazon Connect Adds Three New Contact Center Capabilities

Customer experience product launches
June 30, 2022

Dialpad, Glassbox, Tattle, and Qualtrics Launch New CX Offerings

Deloitte Digital customer experience
June 29, 2022

Deloitte Digital Unveils TrueServe to Transform Contact Centers

June 29, 2022

Zendesk to Be Acquired for $10.2 Billion by Investor Group

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