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Archives: News

Supporting live agents telecommunications
August 18, 2022

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Digital employee experience
August 16, 2022

Digital Experience, AI, and Automation Are Critical to the Overall Employee Experience

Customer experience acquisitions and funding
August 16, 2022

mParticle Buys Vidora; New Funding for Aisera and CleverTap

Qualtrics customer wins and case studies
August 15, 2022

Leading Organizations Chose Qualtrics in Q2, Aiming for Enhanced Experiences

Customer feedback
August 15, 2022

Enticing Customers to Provide Feedback

Oracle customer experience layoffs
August 9, 2022

Oracle Cuts 5,000 Jobs in CX Division and in Marketing

CX customer wins and case studies
August 8, 2022

Customer Wins for Amperity, Medallia, 3CLogic, mParticle, and SugarCRM

Employee experience product launches
August 8, 2022

New Employee Experience Products and Partnerships: Cooleaf, Vantage Circle, Lattice, and Others

Employee experience end user perspectives
August 5, 2022

Smaller Companies Look for Ways to Support Positive Employee Experience

Customer experience mergers acquisitions and investments
August 2, 2022

New M&A Involves Forsta, Rio SEO, CommerceIQ, e.fundamentals, Alvaria, and Cicero Inc.

Employee advocacy for customer experience
August 2, 2022

Using Employee Advocacy to Support CX Efforts

Bain NPSx customer experience
August 2, 2022

Bain & Company Launches NPSx for CX Training and Certification

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