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Archives: News

Adobe digital economy survey
April 10, 2023

The Digital Economy Spurs New Expectations and Opportunities

CX mergers and acquisitions
April 6, 2023

New Acquisitions by Braze, Kore Wireless, Cyara, and Dentsu; Avaya is Restructured

Concentrix merges with Webhelp
April 6, 2023

Concentrix to Combine with Webhelp in $4.8 Billion Deal

Healthcare patient experience
April 6, 2023

The Permanente Medical Group Combines Technology and Strong Company Culture to Support Patient Experience

CX surveys and research studies
April 6, 2023

New Research from Adobe, CSG, Talkdesk, SAS, and Sprinklr

Customer engagement research
April 6, 2023

Customer Engagement Can Drive Revenue Growth and Support Financial Goals

B2B CX
April 6, 2023

Applying Technology to Support Better B2B Interactions

CX product launches and partnershipss
April 4, 2023

New CX Products: Sprinklr, Five9 and Invoca, InMoment, DHS, Treatwell, and mParticle

Webex AI product enhancements
April 3, 2023

Cisco Introduces New AI Capabilities for Webex

Financial Services CX
April 3, 2023

Serving Financial Services Customers More Efficiently and Effectively

Retailer mobile apps survey
April 3, 2023

More Consumers Are Using Retailers’ Mobile Apps, New Airship Research Shows

CX customer wins and case studies
April 3, 2023

Customer Wins for Cognizant, Freshworks, Oracle, MoEngage, and Lattice

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