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VHT’s customers, which include some of the world’s top brands, can now gain direct insight into the experiences of their customers by asking them what they think — right when it matters most
Komasinski succeeds Craig Dempster who has announced his retirement after 15 years with Merkle and four years with dentsu
mParticle’s Customer Data Platform bolsters iconic restaurant’s digital transformation strategy.
Positive consumer sentiment toward AI-powered messaging has almost doubled in the last year
Since the November 2020 acquisition of Inference Solutions by cloud contact center leader Five9, one in five new customers are now evaluating IVAs to streamline business operations and reimagine their customer experience.
The Customer Engagement Company Earns Accolades for Innovations in Cloud, AI, and Analytics Critical to Drive Digital-First Customer Experience Excellence Across the Enterprise
Research indicates nearly 80% of consumers would converse with a machine to avoid long hold times
The HR platform provider sees continued triple-digit growth as modern, mid-sized, multinational businesses look to drive productivity, employee engagement and culture
The only comprehensive data-driven people enablement platform for enterprises is set to build upon its category-defining innovation Self-learning platform monitors data and learns high-performing employees’ skills and behaviors, creating personalized development actions for every employee User base has grown by 10x over the last 12 months; new funding allows for further expansion with deployments in 16 different countries
Completes HIPAA Type I Certification, Is Recertified in SOC 2 Type II Standards