MADISON, Wis., Jan. 26, 2022 /PRNewswire/ — OneNeck IT Solutions, a national IT solutions provider, announced that it has achieved the Cisco Customer Experience Specialization.
With the growth of Software as a Service (SaaS) solutions, helping our customers navigate the options, guide technology investments, and decrease security risks, is imperative to their continued success. The Cisco Customer Experience Specialization recognizes providers who have achieved expertise in developing and integrating solutions in the areas of insertion, adoption, expansion, and renewals to deliver value recognition at each stage of the customer lifecycle.
“We are thrilled to have been recognized by Cisco with this specialization,” said Nick Santilli, Director Advanced Services. “As customers increasingly move to SaaS, it’s imperative we continue to expand and optimize the customer experience across all of the sectors we serve.”
With the Customer Experience Specialization, OneNeck is uniquely positioned to proactively identify opportunities, reduce and eliminate barriers, and facilitate thoughtful solutions while driving customer satisfaction.
“Customer Experience has long been built into the approach we take with our customers, and this Cisco specialization recognizes that commitment. We continue to develop and improve our CX practice to better adapt to the evolving technology needs and provide tailored solutions that help our customers grow and succeed,” said Santilli.
About OneNeck
OneNeck IT Solutions LLC, a wholly owned subsidiary of Telephone and Data Systems, Inc., employs nearly 450 people throughout the U.S. The company offers multi-cloud solutions, combined with managed services, professional IT services, hardware and local connectivity via top-tier data centers in Arizona, Colorado, Iowa, Minnesota, New Jersey, Oregon and Wisconsin. OneNeck’s team of technology professionals deliver secure, modern platforms and applications for organizations embracing data-driven transformation and secure end-to-end solutions.
About Cisco
Cisco is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your data, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more at newsroom.cisco.com.
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
