NASHVILLE, Tenn.–(BUSINESS WIRE)–VHT, a leading provider of customer-experience software, announced that its advanced queuing technology, Mindful, is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions.
The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce. Mindful joins Survey Dynamix, VHT’s cloud-based, post-call survey solution, which is also available on the Genesys AppFoundry.
Mindful provides another way for Genesys customers to have more control of their interactions by further enabling brands to:
- Transition customer conversations across channels. Customers want you to be mindful of their moments, which means if they’re unable to talk, they want to text. If they need extra help, they want to schedule a more dedicated time. Mindful makes it effortless to switch from one mode to another.
- Connect with their customers. Every brand wants to make measurable, positive impressions on their customers. While improvements can take years for many, those who use Mindful see it happen in weeks.
- Elevate their agents and evolve their customer experience. The best customer experience often begins with a great agent experience. Mindful makes for happy agents and efficient calls by letting customers schedule a callback at a time that’s convenient for them, while prepping agents with customer context to lower handle times and meet customers with empathy.
“As a Genesys AppFoundry partner, VHT works closely with Genesys to help our mutual customers reduce time to value, maximize the return on their investment, and build better customer experiences,” said Matt DiMaria, CEO of VHT. “Companies that add Mindful to their customer-engagement workflows send a clear signal that they value their customers’ time and are focused on delivering exceptional customer experiences.”
VHT’s Mindful application is now available with Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform that helps organizations provide better experiences to their customers and employees. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable and built for rapid innovation.
As a Premium App on the Genesys AppFoundry, Genesys customers have the benefit of having their Mindful subscription included on their Genesys invoice, thereby simplifying vendor management.
To learn more about the specific features and benefits of Mindful’s Genesys Cloud integration, visit Mindful’s AppFoundry listing.
About VHT
For more than two decades, VHT (formerly Virtual Hold Technology), has been the world’s #1 provider of callback software and services, enabling over 300 of the world’s leading companies to improve their customer experience metrics, save money on customer interactions, and grow their reach to new customers. In 1995, the company formally developed its “Hang up and we’ll call you back when it’s your turn” approach. VHT patented the idea and coined the term “virtual queuing.” Only VHT Callback saved the caller’s place in line and called them back when it was their turn, maintaining full customer experience integrity. Today, the industry has expanded, technology has advanced, and VHT has transformed from a callback company into a company focused on successful customer interactions. Learn more at vhtcx.com.
Contacts
Jared Evers
Director of Content and Communication
jevers@vhtcx.com
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
