Dubai, UAE : WebEngage, a full stack Retention Operating System, announces its expansion into the Middle East and Africa after successful operations across Asia to address the increasing demand the company has witnessed in the region. The MarTech company has set up a dedicated local team for sales and customer success management in UAE, Saudi Arabia, Egypt, Kuwait and Qatar markets.
The company has been working, establishing relationships in the region for the past three years and now plans to actively invest in community building, education and training initiatives to build capabilities among customer teams in the middle eastern region. WebEngage’s regional portfolio includes enterprise and startup segments such as eXtra Stores, Vezeeta, Btech, elmenus, Ajmal Perfumes, Jazeera Paints, Wego, MakeMyTrip, among others.
Avlesh Singh, Co-founder & CEO, WebEngage, said, “The MEA region is a strategic focus for WebEngage and this announcement marks a key milestone of our journey here. With large volumes of customer data and aggressive growth over the last few years, clients are sitting on massive opportunities to engage, retain and monetize their customer bases even as they expand their acquisition efforts. Our customers love us for our success management and solutioning expertise and we felt it’s a great time with the pandemic almost behind us now to double down and bring our winning playbooks from Travel & Tourism, eCommerce, FinTech to clients in this region.”
eXtra, Saudi Arabia’s fastest-growing retail brand, witnessed a 33% increase in purchases through cart abandonment campaigns that led to 21% increase in revenue. Shahin Riaz, Head of Product, eXtra, said, “The WebEngage Retention Operating System enables us to deliver localized content on the shopper’s preferred engagement channels and has cut down our communication cost significantly.”
Elmenus, Egypt’s booming food discovery platform, witnessed a 25% increase in the number of orders placed on the app with a 32% reduction in communication cost through multi-channel engagement. Amir Allam, CEO, Elmenus, said, “Using WebEngage, we’ve been able to execute multi-channel journeys for a diverse set of use cases, across devices.”
WebEngage’s efforts in the region are led by Aswin Ravi as Director, MEA, WebEngage, based out of Dubai, UAE. An expert in identifying new streams for revenue and value creation, Ravi will oversee the company’s growth, advancement, and collaboration initiatives in various segments across the region. His deep expertise in abstracting client requirements into techno-functional solutions to deliver impact continues to play a key role in strengthening and driving WebEngage’s business activities.
WebEngage’s full-stack retention operating system helps clients consolidate data from across sources offering a 360-degree view of the customer alongside robust segmentation and analytics. The engagement engine helps trigger hyper-targeted and omni-channel journeys stitching together emails with SMS, mobile and web push, WhatsApp and on-site and in-app messaging. The personalization stack allows a deep 1:1 personalization across all the messages and now extends to the native content elements on the website and mobile apps as well. Recognizing that many customers have existing deep integrations with solutions, WebEngage offers out of the box integrations with the likes of MixPanel and Segment and has open APIs for a seamless two-way data flow with other systems.
About WebEngage
WebEngage is on a mission to help companies engage and retain their customers better and is constantly enhancing its platform which now handles volumes of over 1 Billion messages / day. The data security and compliance are best in class, giving customers the confidence of an enterprise grade secure system. The platform built ground up on a single code base gives access to robust functionalities on a single dashboard as against point solutions. Customer testimonials find WebEngage an excellent combination of enterprise features and user-friendly interfaces and training and success management – optimizing time to value, level of impact and feature adoption by customers who swear by it.
Media contacts:
Suhas Pandit Shweta Soni
suhas@narrativemena.com shweta@narrativemena.com
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
