Sydney, Australia (19th November 2021) — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today that it was the winner of the Best CX Partner (technology or advisory) award at the 2021 CX Awards, held on 18 November in Sydney. Three of the XI platform provider’s clients also won awards – Aussie Home Loans took home The Best CX Transformation, Rest Super won Best CX Initiative, and The NRMA’s Tina Morrell won CX Leader of the Year.
The CX Awards benchmark, recognise, and celebrate CX excellence across Australia and New Zealand. Each category is judged by a panel of CX experts from some of Australia’s leading brands.
“We are exceptionally proud that our customers Aussie Home Loans, Rest Super and The NRMA’s Tina Morrell took home the trophy, knowing how hard they’ve worked to take their customer experience programs to the next level,“ said David Blakers, InMoment’s Managing Director of APAC. “This is also the fourth consecutive year our clients have taken home the trophy for Best CX Transformation, which demonstrates the impact of our partnership approach to improving experiences and delivering tangible results for our clients.”
When it came to the CX Partner of the Year award, “we were impressed with InMoment’s genuine commitment to working hand in hand with clients to achieve strategic and sustainable CX outcomes,” according to the judges. InMoment clients enjoy better designed CX programs, providing real-time insights to action capabilities that are utilised by more staff. This ultimately delivers more tangible business results than any other CX partner.
David Blakers added, “We are thrilled to be recognised as the Best CX Partner for the second time. Having our work recognised by an expert judging panel is a huge achievement, as our entire team works tirelessly to deliver excellent client experiences and drive their CX programs forward.”
About InMoment
Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at inmoment.com.
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CONTACT: Cori Lindsey, InMoment, cori.lindsey@inmoment.com
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
