San Francisco, CA – August 17, 2021 – Gainsight®, the Customer Success company, today announced two key executive hires. Monika Saha joins Gainsight as Chief Marketing Officer, and Loran Gutt joins Gainsight as Senior Vice President of Corporate Development and Strategy.
Gartner’s 2021 Market Guide for Customer Success Management Platforms shows rapid growth in the number of enterprises and verticals adopting Customer Success solutions. The adoption of these solutions is, in turn, driving growth in business-critical outcomes achieved by these enterprises across churn reduction, product adoption, account expansion, and driving closer alignment between customer success, sales, and marketing.
To capitalize on this increased market demand, Gainsight previously announced the appointment of seasoned executives Jeff Depa as CRO and Kellie Capote as CCO. In addition to investments in people, Gainsight has also invested in world-class technology and processes to drive predictable execution. In May of 2021, Gainsight announced 136% YoY bookings growth.
With these two new appointments, Gainsight is doubling down on its intentions to ensure that its software powers Customer Success for every digitally-driven business in the world, and to accelerate business growth both organically and inorganically.
“The Customer Success movement is unstoppable, and the worldwide expansion of the Customer Success and Product community is inspiring. At Gainsight, we view it as our charter to continue to help our community thrive,” said Gainsight CEO Nick Mehta. “Monika Saha and Loran Gutt bring unique and highly valuable experiences that will benefit both Gainsight and the broader Customer Success community as a whole. I’m thrilled to have them join our team.”
Based in San Mateo, California, Monika Saha will lead Demand Generation, Corporate Marketing, Product Marketing, and Field Marketing globally. Saha brings over two decades of experience that span critical areas of overlap with Customer Success Management software, namely CRM, Recurring Revenue Management, and Data Management. She was most recently the CMO of Silicon Valley Unicorn Delphix. Prior to that, she held multiple leadership roles across sales engineering, product marketing, demand generation, corporate marketing, and product management at subscription management platform provider Zuora (NYSE: ZUO), where she managed global teams and initiatives that helped propel Zuora from an early stage Series B funded company through its successful IPO in 2018.
Based in Minneapolis, Minnesota, Loran Gutt will lead Corporate Development and Strategy. Gutt will focus on identifying and creating new levers of growth through inorganic expansion, as well as driving a new level of strategic focus and operational excellence at Gainsight. Previously, Gutt led corporate development and strategy at Bazaarvoice during a growth phase where the company tripled its revenues by scaling from a single product company to an operationally mature, multi-sided platform with network effects. Gutt led three acquisitions, two sell-side processes to private equity, key partnerships, and public company initiatives for Bazaarvoice, his third public company.
In addition to growth, the Customer Success Management market is also experiencing a new level of maturity. As the Customer Success Category creator, Gainsight continues to demonstrate leadership in organizational best practices for Customer Success teams by announcing today that Tyler McNally has been promoted to SVP Customer Experience & Customer Success Operations. McNally leads Gainsight’s customer strategy, operations, and scale teams, collaborating closely with customer success, support, sales, and product leadership. Key initiatives under his charter include launching and expanding Gainsight’s end-to-end Value Realization program (“O2”), Product-to-Customer-Success collaboration, and admin experience programs. These programs are aimed at continuing to streamline the experience for customers and customer-facing teams at Gainsight.
About Gainsight
Gainsight’s innovative technology helps companies prevent churn by identifying at-risk customers, creating systematic processes to mitigate concerns and efficiently ramping up engagement efforts. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization and customer data that together enable businesses to put the customer at the center of everything they do. Learn how leading companies such as GE Digital, SAP Concur and Box use Gainsight at www.gainsight.com.
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As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
