Contact center and customer experience technology leader, Content Guru, today announced its new partnership with FourNet, the award-winning provider of cloud and managed services.
The new alliance will marry FourNet’s sixteen years’ experience delivering communications, collaboration and contact center solutions to critical public sector organizations with Content Guru’s best-in-class storm® cloud contact center platform. The partnership will roll out storm-based solutions to both public and private sector organizations, enabling their mission-critical communications to migrate and scale into evergreen, omni-channel cloud services, with no compromise to levels of availability or security.
Content Guru’s storm platform is already transforming the communications capabilities of key public sector organizations (including NHS Healthy London Partnership, HUC and Sheffield City Council), streamlining operations and delivering an improved experience for citizens and employees alike. For example, storm’s cutting-edge Natural Language Processing (NLP) and sentiment analysis capabilities can detect where a call agent has dealt with a particularly harrowing interaction. Supervisors can use this information to ensure their team members receive suitable support following such encounters.
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: “The synergies between Content Guru and FourNet make us a perfect match, and we share a common purpose of delivering transformative and innovative cloud-based communications at scale. FourNet are experts in providing services to the public sector and, since the pandemic began, our own presence in this vital segment has increased significantly. We are really looking forward to joining forces and enabling even more organizations to reap the benefits of our enterprise-grade cloud technology and years of implementation experience.”
Richard Pennington, CEO of FourNet, added: “FourNet is delighted to have forged this exciting new partnership with Content Guru. We pride ourselves on offering our customers the best technology, from artificial intelligence and automation to customer experience solutions, and in building long-term, collaborative relationships with the vendors behind them. Content Guru’s storm solution offers a huge range of functionality that is applicable to any large, complex organization’s evolving needs, whether it’s a housing association, public sector or any organization providing critical services. Partnering with Content Guru was the perfect choice for delivering highly-resilient cloud communications to FourNet’s customers now and in the future.”
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
