CallMiner, the leading provider of conversation analytics to drive business improvement, today announced that Marty Pankau has joined the company as chief customer officer (CCO), leading all aspects of customer success.
In his new role, Pankau will lead programs to help CallMiner’s customers reach their unique business objectives through the strategic use of conversation analytics solutions. His team will be focused on all aspects of customer implementation, retention and growth ensuring strong ROI achievement across CallMiner’s growing customer base.
“Marty’s background combines deep analytics domain knowledge with high growth and customer success experience over more than two decades of leadership,” said Paul Bernard, president and CEO of CallMiner. “I am pleased to have Marty on CallMiner’s executive team to empower our customers to drive transformative growth and improvement across their businesses.”
Pankau was previously the SVP of Revenue at DialogTech, a leader in conversation intelligence for revenue teams that was recently acquired by Invoca. There he led customer success, sales and partnerships and established a framework that informed product and go-to-market strategy guided by the voice of the customer. Prior, he developed and led the customer success team for Responsys, now part of the Oracle Marketing Cloud.
“CallMiner’s commitment to customer service starts at the executive level and trickles down through every leader in every department; it permeates everything we do,” said Pankau. “My goal is to help make our customers even more successful. I truly believe our business can only expand when we stay focused on guiding customers to technology solutions that will allow them to realize real value and results.”
For more information, please visit CallMiner.com and learn about our commitment to customer success.
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
