Birdeye, the #1 Customer Experience platform for enterprise businesses, today announced it was selected by Zoom Video Communications, Inc. for in-depth customer review insights.
Birdeye allows Zoom to manage reviews at scale and unearth meaningful data based on feedback. Zoom receives thousands of customer reviews each week and with Birdeye it now has unprecedented access to the experience of its users.
“Manually managing reviews was neither reliable nor scalable, and we needed more insight into trends across reviews,” said Rhonda Hughes, Global Content, Social & Advocacy Lead at Zoom. “Scalability was key. Birdeye gives us the in-depth analysis and actionable insights we need to make customer experiences even better.”
Birdeye helps Zoom in three key areas:
- Managing online reviews at scale – Birdeye’s all-in-one platform aggregates Zoom’s reviews, giving the team the ability to manage, read and respond to all reviews, using one platform.
- Meaningful insights from customer feedback – Birdeye delivers a scalable way to obtain actionable intelligence from online reviews both from Zoom’s customers and competitor’s customers.
- Competitive benchmarking – Birdeye allows Zoom to compare its four key products (Zoom Rooms, Zoom Webinars, Zoom Phone, Zoom Meetings) with each unique competitor set based on customer feedback.
“With the increase in remote and hybrid working, a reliable video communications platform is paramount, but the decision to choose one provider over the other can be impacted by reputation,” said Naveen Gupta, co-founder and CEO, Birdeye. “We’re confident our platform gives Zoom the capacity to gain an accurate and deep, intuitive understanding of the customer experience and help create more happy customers.”
To learn more about Birdeye’s all-in-one Customer Experience platform, visit birdeye.com
“Manually managing reviews was neither reliable nor scalable, and we needed more insight into trends across reviews. Scalability was key. Birdeye gives us the in-depth analysis and actionable insights we need to make customer experiences even better.”
– Rhonda Hughes, Global Content, Social & Advocacy Lead at Zoom.
About Birdeye
Birdeye is an all-in-one customer experience platform for enterprise businesses. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights – all in one place.
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
