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Tag: Employee Experience

Sherril Hanson

Hotel Employee Engagement and Retention Continues to Be a Challenge

New Research Reveals that More than Half of Worldwide Hotel Employees Are Considering a Job Change in 2022
Alex Gaw

Press Ganey to Acquire Forsta, Integrating Healthcare Expertise into Powerful Platform

The Combined Organization Will Reach Millions of Organizations and Patients
Alex Gaw

New Reports Address an Array of Present-Day CX Issues

Reports Touch on Employee Wellbeing, Hybrid Work, Positive EX, Fake Reviews, Online Returns, and VoC Programs
Alex Gaw

Notable CX Acquisitions and Fresh Funding in the First Week of February

Acquisitions by Salesforce, LumApps, and Phenom; New Funding for RudderStack and remberg
Alex Gaw

WorkForce Software Fine-Tunes Labor Forecasting Tool

Forecasts Are More Accurate Because of Adjustments Made in the Face of the Pandemic
Alex Gaw

Companies Join Forces to Partner on CX Initiatives

Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office
Alex Gaw

From Consumers to Workers, New Research Reports Shed Light on a Range of CX Perceptions and Trends

Fresh Reports Reveal Insights from Qualtrics, Salesforce, Verint, HubSpot, and ACSI
Alex Gaw

US Workers 55 Years Old and Older Leave Their Jobs From Lack of Management Support

New Data Also Shows Managers Play Important Role in Employee Retention
Keith Kirkpatrick

Addressing Labor Shortages Through Better Employee Experience

Alex Gaw

Customer-Facing Workers in UK Are Burned Out

Overloaded Contact Center Employees Cite Heavier Workloads, but No Promotion or Pay Raise
Alex Gaw

Microsoft Introduces New Features in Teams and Viva to Help Frontline Workers

New Research from Microsoft Also Reveals Frontline-Related Insights
Keith Kirkpatrick

Beyond Tech: Training Employees to Deliver Better CX

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