Technology Insights

The Futurum Group’s analysts cover a myriad of technologies across the technological landscape. Here you can narrow down our insights by technology category. If you prefer to filter by industry vertical, you can do that here.

January 18, 2024

Zoom Enhances Hybrid Work with Visitor Management

Craig Durr, Research Director at The Futurum Group, highlights Zoom's Visitor Management as a significant game-changer in hybrid workplace efficiency and guest experience....
Zendesk to Acquire AI-Driven Quality Management Platform Klaus
January 18, 2024

Zendesk to Acquire AI-Driven Quality Management Platform Klaus

Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and...
2023 Customer Experience Trends and a Look Ahead
January 18, 2024

2023 Customer Experience Trends and a Look Ahead

Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 customer experience trends as well as a look ahead at what to expect in 2024....
Making Markets EP49: The Future of Silicon: Sassine Ghazi’s Vision as the New CEO of Synopsys
January 17, 2024

Making Markets EP49: The Future of Silicon: Sassine Ghazi’s Vision as the New CEO of Synopsys

In this episode of Making Markets, Sassine Ghazi, President and CEO of Synopsys, joins host Daniel Newman for a conversation about Synopsys’ recent earnings and outlook for 2024, his top...
Public Cloud Storage Catered to AI Data in 2023
January 17, 2024

Public Cloud Storage Catered to AI Data in 2023

Dave Raffo, Senior Analyst at The Futurum Group, looks back at the year in cloud storage, which saw hyperscalers focus largely on helping companies use unstructured data for AI....
AI in 2024: Insights, Ethics, and the Generative AI Revolution - Futurum Tech Webcast
January 17, 2024

AI in 2024: Insights, Ethics, and the Generative AI Revolution – Futurum Tech Webcast

The Futurum Group’s Daniel Newman is joined by Pega’s Peter van der Putten for a conversation on AI in 2024, including insights on ethics, governance and the hype around generative...
Vodafone, Cirrus360, and Intel: Let’s Speak RDSL for Open RAN
January 17, 2024

Vodafone, Cirrus360, and Intel: Let’s Speak RDSL for Open RAN

The Futurum Group’s Ron Westfall examines why Vodafone, Cirrus360, and Intel backing the RDSL compute framework initiative provides critical impetus toward Vodafone’s commitment of executing the first commercial deployment of...
Adults in the Generative AI Rumpus Room: FOX, Federal Trade Commission
January 17, 2024

Adults in the Generative AI Rumpus Room: FOX, Federal Trade Commission

Mark Beccue, Research Director at The Futurum Group, highlights organizations approaching generative AI in the right way. Adults in the Generative AI Rumpus Room features Fox Corporation and the FTC....
How Are People Feeling About Their Retail Experience? Not Great …
January 17, 2024

How Are People Feeling About Their Retail Experience? Not Great …

Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on IBM’s latest research that shows consumer dissatisfaction with both in-person and online retail shopping experiences and provides key...
Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market
January 17, 2024

Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses six predictions for the enterprise SaaS market, and how they will impact vendors and customers....
Intelligent Transformation: A Conversation with Tray.io - Futurum Tech Webcast
January 17, 2024

Intelligent Automation: A Conversation with Tray.io – Futurum Tech Webcast

The Futurum Group’s Daniel Newman is joined by Tray.io CEO and Co-Founder, Rich Waldron, to discuss the company’s mission to deliver the intelligent autonomous enterprise, enabling organizations to transform every...
Telesign CEO on the Future of Digital Identity, Trust and AI - Futurum Tech Webcast
January 17, 2024

Telesign CEO on the Future of Digital Identity, Trust and AI – Futurum Tech Webcast

The Futurum Group’s Daniel Newman is joined by Christophe Van de Weyer, CEO at Telesign for a conversation on the future of digital identity, trust, and AI....

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Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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