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New Microsoft Viva Module Focuses on Community and Connection
Research Topics Include Burnout in SMBs, AI in Contact Centers, Engaging with Gen Z, Customer Acquisition Costs, and Shopper Rewards
Company’s Offerings Span Performance Management, Engagement Measurement, and Coaching
New Solutions Focus on Customer Feedback and Insights
First-of-its-Kind Analysis Uncovers the Language and Approaches That Best Resonate with Customers Across Digital Channels
Companies Also Can Employ the Technology to Match the Right Agent to the Right Customer Issue
Taking Data Out of Silos to Create Actionable Insights Can Lead to Better CX
Avoid Making Rules That Confuse Customers, Create Friction, and Introduce Enmity
Workstride, ReviewTrackers Are Acquired
Benefits of Reputation Management Are Many if Action is the Key Component
Companies with Best CX Saw Their Stock Value Rise; The Opposite was True for Low-CX Firms
Combined Technologies Will Provide Opportunity for a More Positive and Personalized Contact Center Experience
