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Sutherland Acquires Augment CXM, New Funding for OvationCXM and Kizen
Partnerships Benefit Norsk Rikstoto, Allegiance, Tanishq, SD Worx, and AdvancedMD
The Viva Platform Broadens to Help Improve Employee Pain Points
New Research from Hero Digital, Zendesk, ActiveCampaign, Calabria, and Protocol
A Smooth and Uneventful Trip with a Few Wow Moments Not Necessarily Delivered Through the CX Technology Stack
Incomplete Data and Major CX Gaps Are Cited as Factors
Collaboration Efforts Are a Boon to Capitec Bank, Barry Callebaut, MIA, W&H, and Nokia
Strong Activity in Recruiting, Wellbeing, and other EX Technologies
Organizations Place Greater Value on Hiring New Workers Than Retaining Those Already Hired
Research Topics Cover Food Inflation, Messaging from Financial Brands, Data Maturity, SMS Communications, and Insights on the Customer Journey
CX Partnerships Help First Federal Credit Union, IGT, Gourmet Egypt, itel, and KCH
Healthcare CX Software and Services Will Reach $13.5 Billion in Worldwide Revenue by 2026, Led by Investments in Customer Relationship Management, Customer Data & Analytics, and Contact Center Solutions
