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Topics Include Responses to Recession Fears, DE&I, ESG, HR Burnout, and 2023 Expectations
Creating More Personalized Customer Touchpoints Using Strategic Technology and Effective Business Processes
Partners Include Segra, Zomato, Harry Rosen, Chefaa, JobsForHer, Covenant Physician Partners, Intermountain Healthcare, and Shannon Medical Center
Techniques to Keep Customers Confident in their Brand Experience
Topics Include Government CX Budgets, 2023 as Year of Authenticity, and the Future of CX
Partnerships Benefit Rubio’s, Coca-Cola, Wallbox, MidSouth Electric Co-op, and NTT Group
Quarterly Update from the Biden Administration Asserts That Headway Is Being Made in All Three Priority Areas
Harnessing Conversational AI and NLP to Enhance the Agent Experience and Improve Customer Satisfaction
Reducing Friction in the Insurance Customer Journey through Strategic Technology Deployments
Coaching, Geographic Expansion, Data Security, and Technology Partnerships Are Focus Areas
Fresh Funds Obtained in New Funding Rounds for Frame AI, Popwork, Spiral, and Trully
New pNPS Feature Designed to Foster a Deep Understanding of Customers, Even the Silent Ones
