Login

Keith Kirkpatrick

Research Director, Enterprise Applications

X-twitter Linkedin
Request an Analyst Session

Keith Kirkpatrick is a Research Director with The Futurum Group. His coverage area encompasses enterprise applications, platforms, and tools, and the technologies and tools that underpin them, including artificial intelligence, automation, and integration technologies. He has more than 25 years of experience in research, marketing, and consulting-based fields, and is frequently sought out by the vendor community and trade media for his insights and commentary.

Recent Insights, NEWS & RESEARCH:

OpenText Expands Enterprise Automation with Titanium X and CE 25.2
Keith Kirkpatrick

OpenText Expands Enterprise Automation with Titanium X and CE 25.2

OpenText Releases Titanium X to Integrate AI Agents Across Business Clouds and Operational Functions
Keith Kirkpatrick, Research Director at The Futurum Group, examines OpenText’s Titanium X rollout, which introduces AI agents across enterprise functions to support automation, security, and cloud-native.
Unlocking the Total Economic Value of Smartsheet
Donald Jin - Research Director, Business Economic Value
Keith Kirkpatrick & Donald Jin

Unlocking the Total Economic Value of Smartsheet

In our latest report, Unlocking the Total Economic Value of Smartsheet, completed in partnership with Smartsheet, The Futurum Group quantifies the platform’s financial and operational impact, revealing how Smartsheet helps organizations accelerate decision-making, streamline workflows, and realize a 601% ROI in just three years.
Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology
Keith Kirkpatrick

Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology

In this research brief, Logitech Enables Microsoft Copilot in Teams Rooms: Boosting Productivity and Engagement with Next-Generation AI Technology, which is authored by The Futurum Group in collaboration with Logitech, we discuss the key challenges often faced using hybrid meetings. We also discuss how Microsoft Teams technology, infused with generative AI in Copilot, and deployed on Logitech hardware, can be used to address these issues, enhancing the meeting participant experience and driving additional productivity during and after the meeting.
Will Zendesk’s Resolutions-Driven Strategy Resonate With Customers?
Keith Kirkpatrick

Will Zendesk’s Resolutions-Driven Strategy Resonate With Customers?

The Company Is Focused On Solving Customers’ Problems Through AI and Automation and Is Willing to Stake Its Revenue on Its Platform’s Ability to Resolve Issues Efficiently at Scale
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on Zendesk Relate, announcing the company’s Resolution Platform, Employee Service Suite, and the full embrace of an outcome-based pricing model.
Building Unified Intelligence for SMBs: The Foundation for CX with Epicor - Six Five Media Virtual Webcast
Keith Kirkpatrick

Building Unified Intelligence for SMBs: The Foundation for CX with Epicor – Six Five Media Virtual Webcast

Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX
Keith Kirkpatrick

Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX

In our latest research brief completed in partnership with Epicor, Leveraging Epicor’s Grow Data Platform for Better Insights and Improved CX, we discuss the key reasons to utilize a CDP, discuss the critical features and technologies that underpin the most useful and powerful CDPs, and the key benefits that can be derived by using a CDP. We also provide an overview of Epicor’s Grow Data Platform, discuss its key architecture and benefits, and investigate how artificial intelligence is being embedded throughout the platform.
All Content by this Analyst
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence
Login to Futurum Labs Research Library

Book a Demo

Thank you, we received your request, a member of our team will be in contact with you.