The News: Telesign recently announced the expansion of its omnichannel messaging API to include transactional email capabilities. For more details, read the press release on the Telesign website.
Telesign’s Messaging Platform Expansion
Analyst Take: The cybersecurity landscape is always challenging, with end users overwhelmed with threats in their email and brand interactions as they go about their daily lives.
The recently unveiled expansion of Telesign’s messaging platform through the introduction of transactional email services represents a significant stride in the company’s quest to fortify its presence in the digital communications sphere. It will be welcomed by brands and users alike. This announcement reinforces Telesign’s commitment to providing a comprehensive suite of communications solutions catering to the evolving needs of businesses in today’s dynamic landscape.
Telesign Announcements
Telesign has added several features to its messaging API, which provides customer identity and engagement management for businesses. The additions are designed to make it easier to integrate email-based communication and verification capabilities. Specifically, Telesign highlighted key use cases where the newly announced capabilities could play a role in securing interactions. Use cases that stand out include:
- Follow-up Surveys: The solution provides the ability to garner invaluable customer insights by distributing post-interaction surveys through email channels, especially in the drive to measure and increase key business metrics such as Net Promoter Score.
- Account Onboarding Notifications: A focus on seamlessly ushering users through the initial phases of onboarding with a series of instructive emails. This capability will help drive new business conversion, which is crucial for vendors as they look to attract new clients.
- Password Resets: Functionality designed to expedite and simplify customer account recovery with email-based password reset links. This functionality is crucial to reduce churn and improve password security for users.
- Order Confirmations: The ability to foster customer trust and assurance through the prompt and comprehensive delivery of order confirmation details via email is crucial. This capability not only reduces call center interactions but also improves customer satisfaction.
- Double Opt-in Strategy: Capabilities to enhance the likelihood of successful opt-in completions by employing omnichannel email delivery for verification links is crucial to reducing friction for new and existing users.
- Reminders: Functionality to bolster conversion rates by dispatching timely email reminders for appointments, subscriptions, or abandoned shopping carts is key. Whether this feature is employed in healthcare scenarios or retail environments, this capability can greatly improve business key performance indicators (KPIs).
- Verification Notifications: The solution provides built-in capabilities to elevate security and authenticity levels by dispatching verification links to users’ email addresses. Although commonplace, this functionality is not universal, so making this two-step verification more prevalent and easier to deploy is noteworthy.
Benefits of Telesign’s Approach
The announcements enable businesses to send critical transactional emails, such as account notifications, receipts, and password resets, directly from the Telesign platform. By consolidating these communications channels, businesses can streamline their operations, enhance customer engagement, and maintain brand consistency, all within a single, unified platform. Simplification and ease of deployment stand out here.
One notable aspect of this expansion is Telesign’s commitment to security and compliance. As technology analysts, we believe it is crucial to underline the significance of robust security measures in today’s digital landscape. Telesign’s transactional email services are designed to enhance the overall security posture, offering enhanced protection against email fraud, phishing attacks, and account takeovers. This approach aligns with industry best practices and underscores Telesign’s dedication to safeguarding customer data and privacy and is to be applauded.
Looking Ahead
Telesign’s growing recognition in the technology and communications sector aligns with the increasing demand for versatile and integrated messaging platforms. The incorporation of transactional email capabilities reflects the company’s forward-thinking approach, enabling businesses to efficiently send critical emails directly from the Telesign platform. This consolidation streamlines operations, boosts customer engagement, and maintains brand consistency within a unified platform. Notably, Telesign’s commitment to security and compliance is evident, as its transactional email services prioritize robust protection against digital threats. This strategic expansion underscores Telesign’s dedication to innovation and security, positioning it as a pivotal player in the digital communication landscape, serving businesses aiming to enhance customer interactions and streamline messaging operations in an ever-evolving environment.
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
Other insights from The Futurum Group:
Telesign: Consumer Fear of Digital Fraud is Rising but All Trust is Not Lost
Telesign Revenue Hits €107M in Q2, Up 39% From €77 YoY
Author Information
Steven engages with the world’s largest technology brands to explore new operating models and how they drive innovation and competitive edge.
Krista Case is Research Director, Cybersecurity & Resilience at The Futurum Group. She brings approximately 15 years of experience providing research and advisory services and creating thought leadership content. Her vantage point spans technology and vendor portfolio developments; customer buying behavior trends; and vendor ecosystems, go-to-market positioning, and business models. Her work has appeared in major publications including eWeek, TechTarget and The Register.
Prior to joining The Futurum Group, Krista led the data protection practice for Evaluator Group and the data center practice of analyst firm Technology Business Research. She also created articles, product analyses, and blogs on all things storage and data protection and management for analyst firm Storage Switzerland and led market intelligence initiatives for media company TechTarget.
