ServiceNow Announced New ESG Solution with Aim to Help Companies Make a Better World

The News: ServiceNow announced a new Environmental, Social, Governance (ESG) Solution powered by the Now Platform with an aim to help companies work on ESG programs and initiatives across the enterprise. With the power of ServiceNow’s platform and partner ecosystem, organizations will be able to make a bigger impact on our world. Read the full press release here.

ServiceNow Announced New ESG Solution

Analyst Take: More companies today are making ESG programs a priority throughout their enterprise. From climate pledges to diversity initiatives, we are seeing enterprises make changes that will positively impact the world. And with good reason. Consumers are five times more likely to buy from and develop a loyal relationship with companies with an ESG purpose. That’s why this new solution is such an attractive offering for enterprise organizations.

Until now, enterprise organizations have largely had to cobble together disparate solutions to manage their ESG efforts. Individual efforts are easily managed with existing technology solutions, but entire programs have not been managed as easily. ServiceNow is joining a select group of companies like Salesforce, Honeywell, Google, and Microsoft that are building specific tools to meet an increasingly important need in the marketplace with this new solution.

Uniting ESG Initiatives Across the Organization

The solution provides the critical infrastructure to manage ESG strategies in one place, making it easier for organizations to scale programs for higher impact on the world. The solution includes:

  • ServiceNow ESG Management and Reporting. Organizations will be able to define KPIs, track progress, and collect data aligned with ESG reporting frameworks. Having this information in one place will simplify the reporting process.
  • ServiceNow Project and Portfolio Management. As organizations expand their ESG projects and initiatives, having a single location to manage the entire operation from budgeting and resources to reporting and results will make it easier to execute and drive programs forward.
  • ServiceNow Integrated Risk Management. ESG programs have many different layers of policies and regulations that they must comply with. ServiceNow’s solution offers continuous risk monitoring and audit support ensuring organizations can navigate regulatory issues.
  • Integrated Workflows. The great part about this new solution is it works with existing ServiceNow workflows that can help take it to the next level.

Looking Toward the Future

Organizations are stepping up to the plate to tackle ESG challenges, but they can’t do it alone. ServiceNow’s ESG solution will provide the operational support needed to expand programs and initiatives now and in the future. With low-code infrastructure, organizations will be able to easily build and deploy solutions that fit their unique needs. ServiceNow is making a statement for the future. Enterprises have a huge opportunity to make the changes that people want to see in the world and this platform will make that possible.

Disclosure: Futurum Research is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.

Other insights from Futurum Research:

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ServiceNow Intellibot Acquisition Another Step Forward in the RPA Arena — and an Exciting One 

Cisco and ServiceNow Integrate for Workplace Contact Tracing — An Opportunity and a Challenge

Image Credit: ServiceNow

Author Information

Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.

From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.

A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.

An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.


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