Archives: Insights

November 10, 2020

Daniel Newman

Research Note

Oracle CX Summit Delivers the Full Stack Narrative Driving CX

This week Oracle CX Summit brought an inside look at the company's approach to delivering a full stack for CX from infrastructure to apps.

Cloud, Customer Experience, Data Analytics

November 7, 2020

Shelly Kramer

Futurum Tech Webcast

Breaking Down Election Week in the US: Security, Technology, Data + Beyond – Futurum Tech Webcast

New Episode: Futurum analysts Shelly Kramer, Olivier Blanchard, and Ron Westfall break down election week in the US, with a look at election security, the role technology played, the impact of data all the way around, and what happened with the market.

Emerging Technologies, Security

November 6, 2020

Daniel Newman

Research Note

Qualcomm Q4 Blows Past Expectations as 5G Surges

Qualcomm had a blowout quarter as the company is seeing the strength of 5G, diversified business, and the end of ongoing regulatory disputes.

Processors

November 5, 2020

Daniel Newman

Six Five Webcast

Exploring the New Frontier: Container-as-a-Service with HPE and Splunk – The Six Five Insiders Edition

In this new episode of the Six Five - Insiders’ Edition, co-hosts Daniel Newman and Patrick Moorhead talk with HPE’s Keith White and Splunk’s Skip Bacon about the future of containerization, the HPE and Splunk partnership, and how container-as-a-service will change the storage game for large enterprises.

Cloud, ERP, Hybrid Cloud, Infrastructure, and Operations

November 5, 2020

Daniel Newman

Futurum Tech Webcast

Increasing Resilience, Profitability, and Sustainability in the Utilities Industry – Futurum Tech Podcast The Intelligent Enterprise Industry Series

This episode of the Futurum Tech Podcast - Interview Series is the seventh installment of our newly launched Intelligent Enterprise Industry Series — done in partnership with SAP. On this episode host Daniel Newman welcomed Anthony Sabatini, an executive advisor for the utilities industry at SAP.

Cloud, Sustainability, Markets, and Policy

November 4, 2020

Ron Westfall

Research Note

Oracle Digital Experience for Communications Prepares CSPs to Lead Radical Transformation of Customer Experience

With the Oracle Digital Experience for Communications debut, Oracle is addressing the CSP top priority of driving and winning the CX battle across the digital ecosystem. This includes ensuring CSPs engage their customers through their preferred interaction channels, personalizing digital experiences and injecting agility into B2B2X engagements. The new solution is fully differentiated by the blending of OCI capabilities and Oracle telco software knowledge. Oracle meets CSP integration demands in hybrid cloud environments through support of TM Forum’s ODA and Open API initiatives, potentially accelerating CSP adoption and spurring CX innovation and digital ecosystem influence.

5G, Cloud, Customer Experience, Digital Transformation, Hybrid Cloud, Infrastructure, and Operations

November 4, 2020

Daniel Newman

Analyst Insight

Will We See a Technology Repatriation Post-COVID?

Almost overnight, even the least tech literate companies were forced to move business to the cloud, buy collaboration platforms, and start using SaaS applications to keep their business running and their employees safe. But when we finally beat COVID-19, will things go back to how they were?

Digital Transformation, Workplace Collaboration

November 2, 2020

Daniel Newman

Research Note

IBM and AT&T Roll Out 5G Partnership Built on OpenShift

Last week, IBM and AT&T announced a partnership to deliver enterprises greater flexibility to manage and deliver apps using hybrid cloud.

Cloud, Edge Networking, Hybrid Cloud, Infrastructure, and Operations, IoT

November 2, 2020

Shelly Kramer

Futurum Tech Webcast

The Cloudification of the Contact Center — The Smart Path Forward – Futurum Tech Webcast Interview Series

In this new episode of the Futurum Tech Webcast, Interview Series, Futurum’s Shelly Kramer explores the cloudification of the contact center and why it’s the smart path forward with Jeff Nicholson (Pega), Brandon Knight (Telarus), and Jon Gilman (Clear Software). If you’re involved with — or thinking about — migrating on-prem contact center ops to the cloud in your organization, this will be one show you won’t want to miss.

Cloud, Hybrid Cloud, Infrastructure, and Operations

November 1, 2020

Daniel Newman

Analyst Insight

Distributed Companies, Work From Home, And The Technology Enabling The Change

In the last 6 months, companies have kept employees productive and safe at home while still accomplishing goals. However, it takes more than just video meetings. Here are some key areas to consider when managing flexible work amidst the pandemic.