Insight Type: Market Coverage

Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals
July 12, 2023

Microsoft’s Viva Sales, Copilot Driving Productivity Gains for Sales Professionals

Keith Kirkpatrick, Research Director at The Futurum Group covers the internal usage of Microsoft Viva Sales, a generative AI-infused tool aimed at driving productivity gains among sales professionals, and discusses...
Balancing Average Resolution Time With CSAT in the Generative AI Era
July 11, 2023

Balancing Average Resolution Time With CSAT in the Generative AI Era

Keith Kirkpatrick, Research Director at The Futurum Group discusses the impact of generative AI on the average resolution time (ART) metric, and the steps that organizations must take with agent...
The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management
July 11, 2023

The Power of Ridecell Fleet Transformation Cloud to Optimize Fleet Management

Clint Wheelock, Chief Research Officer at The Futurum Group, takes a look at the recent announcement by Ridecell of the launch of Ridecell Fleet Transformation Cloud, which leverages digital technologies...
AI Contact Center Training Tools Provide Efficiency, But Need Guardrails
July 11, 2023

AI Contact Center Training Tools Provide Efficiency, But Need Guardrails

Keith Kirkpatrick, Research Director at The Futurum Group covers Zenarate’s AI Coach and its most recent funding round, and discusses the lack of information provided around bias mitigation in the...
Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy
July 11, 2023

Databricks’ MosaicML Acquisition, LakehouseIQ Launch, Data + AI Summit Show Gen AI Savvy

Mark Beccue, Research Director at The Futurum Group examines Databricks’ recent generative AI announcements. The piece explores how through a series of strategic moves and through its storytelling at their...
SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023
July 11, 2023

SurveyMonkey’s State of CX Report Reveals Customer Feedback Is a Priority for CX Teams in 2023

Sherril Hanson, Senior Analyst at The Futurum Group covers SurveyMonkey’s research data on the disconnect between CX professionals and customers, challenges in customer feedback programs, and what companies need to...
Study Generative AI Is Most Helpful to Less-Skilled Contact Center Workers
July 10, 2023

Study: Generative AI Is Most Helpful to Less-Skilled Contact Center Workers

Keith Kirkpatrick, Research Director at The Futurum Group, covers the results of an MIT Sloan/Stanford University study that found generative AI is most helpful to less-skilled contact center workers, and...
Amdocs Announces a Telecom-Specific Generative AI Framework
July 10, 2023

Amdocs Announces a Telecom-Specific Generative AI Framework

Keith Kirkpatrick, Research Director at The Futurum Group, covers Amdocs’ announcement of amAIz, its generative AI solution, and discusses how grounding open AI models with telecommunications-specific expertise and experience can...
NetApp BlueXP Boosts Cyber-Resiliency Capabilities
July 7, 2023

NetApp BlueXP Boosts Cyber-Resiliency Capabilities

Mitch Lewis, Research Analyst at The Futurum Group, assesses new data protection and cyber-resiliency focused updates to NetApp’s BlueXP multi-cloud data management platform....
Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions
July 7, 2023

Cisco Eyes Perfect Network Assurance Vision with Accedian and SamKnows Acquisitions

The Futurum Group’s Ron Westfall assesses why Cisco uplifts its end-to-end Network Assurance as well as Data Center and Provider Connectivity portfolio capabilities with the Accedian and SamKnows acquisitions. Now...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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