Login

Insight Type: Market Coverage

Salesforce Announces New Commerce Cloud Features
Keith Kirkpatrick

Salesforce Announces New Commerce Cloud Features

SaaS Giant Unveils Pay Now, Snapchat for Commerce, Reorder Portal, and Order Support Features to Enable the Efficient Creation of Purchasing Experiences Across Channels
Keith Kirkpatrick, Research Director at The Futurum Group, covers Salesforce’s enhancements to its Commerce Cloud offering, which include support for in-channel purchasing experiences, AI-driven reordering tools, AI-powered service-to-commerce tools, and the ability to create Snapchat ads on the platform, and discusses how these tools can drive additional revenue.
eGain and Talkdesk Partnership Elevates Agent and Customer Experience
Sherril Hanson

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Knowledge Automation and Enhanced Digital Capabilities Integrations Are Offered
Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity and workflow and provide a better customer experience.
Network Resilience Coalition Debuts to Boost Data and Network Security
Ron Westfall

Network Resilience Coalition Debuts to Boost Data and Network Security

The Futurum Group’s Ron Westfall assesses why the formation of the Network Resilience Coalition can advance improvements in the updating of hardware and software on a more consistent and systematic basis on a global basis, including supporting organizations in attaining the end-to-end visibility key to bolstering network hardware and software resilience that can advance overall cybersecurity capabilities across their networks.
Arm Fighting Semiconductor Skills Shortage With New Education Alliance
tweiss@futurumresearch.com

Arm Fighting Semiconductor Skills Shortage With New Education Alliance

The Futurum Group analyst Todd R. Weiss looks at how Arm is fighting the semiconductor skills shortage with a new education alliance that aims to find and train the next generations of skilled semiconductor workers. The Alliance brings together Arm and its partners and stakeholders from industry, education, and government to broaden the pool of workers amid a shortage of skilled labor.
Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service
Keith Kirkpatrick

Fiserv Announces Nearly 100 Client Commitments to FedNow Real-Time Transaction Service

Mediapolis Savings Bank and Salem Five Bank Go Live at Launch of Instant Payment Rail via Fiserv
Keith Kirkpatrick, Research Director at The Futurum Group, focuses on the recent announcement by Fiserv on the launch of FedNow, the Federal Reserve’s instant payment service, and discusses the benefits of real-time payments for customers, businesses, and payment processors.
Teradata Acquires Stemma to Expand VantageCloud Data Platform Capabilities
Randy Kerns
Randy Kerns

Teradata Acquires Stemma to Expand VantageCloud Data Platform Capabilities

Randy Kerns, Senior Strategist at The Futurum Group, examines Teradata’s acquisition of Stemma, a startup with Data Catalog software used to coordinate access to different sources of data, and provides insights on market implications as capabilities required for Data Platforms continue to expand.
Balto's Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences
Sherril Hanson

Balto’s Real-Time Index: Unveiling Contact Center Trends for Enhanced Customer Experiences

Balto Leverages Data From Its Own Guided Calls to Find Objection and Soft Skills Trends
Sherril Hanson, Senior Analyst at The Futurum Group shares her insights into Balto’s Real-Time Index, launched in 2022 by the company’s Conversation Excellence Lab. The index takes in data from Balto’s 200 million plus guided calls and turns it into actionable insights.
Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky
mdiamond@futurumresearch.com

Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky

The Futurum Group Industry Analyst, Michael Diamond looks at the Qualcomm and Meta partnership, in which the duo are working to optimize the execution of Meta’s Llama 2 language models directly on the device without relying on the sole use of cloud services.
Tech Giants and White House Join Forces on Safe AI Usage
Krista Case
Krista Case

Tech Giants and White House Join Forces on Safe AI Usage

Krista Macomber, Senior Analyst with The Futurum Group, covers tech giants’ commitment to the White House for safe AI usage through security testing, digital watermarking, and AI risks management while collaborating on global AI governance.
XM/os2 Launched by Qualtrics
Sherril Hanson

XM/os2 Launched by Qualtrics

Sherril Hanson, Senior Analyst at The Futurum Group digs into the Qualtrics announcement of its next generation platform, XM/os2, offering artificial intelligence across all products to support empathy for deeper customer and employee relationships, and the ability to personalize and act at scale.
Microsoft and Partners will Strengthen Microsoft 365 Data Protection
Krista Case
Krista Case

Microsoft and Partners will Strengthen Microsoft 365 Data Protection

Krista Macomber, Senior Analyst at The Futurum Group, covers Microsoft’s Microsoft 365 Backup and Archive services launched at Inspire 2023, as well as the impacts of the API-based integration support for partners on the broader data protection landscape.
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.