Insight Type: Industry News

December 16, 2021

Five9 Wins Best in Biz Awards for Enterprise Product of the Year, Support Department of the Year and Executive of the Year

December 16, 2021

NICE Named a Leader in 2021 SPARK Matrix for Voice of the Customer

December 16, 2021

Amperity Awarded Two Comparably Awards for Culture, Leadership

December 16, 2021

Sprinklr Announces Strategic Partnership with Google Cloud to Drive Unified Customer Experience Management for Global Enterprises

December 16, 2021

Reputation Promotes Pranav Desai to Chief Product Officer

December 16, 2021

Formation Survey: Continuous, Data-Driven Personalization Is Critical to Next Phase of Shopper Loyalty

December 16, 2021

AnyRoad Takes Experiential Intelligence to New Heights with AnyRoad Atlas

December 16, 2021

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

December 16, 2021

mParticle Introduces New Feature to Help Global Brands Reduce Compliance Risk and Maintain Consumer Rights Under GDPR and CCPA/CPRA

December 16, 2021

Travelopia Takes Next Steps On Customer Experience Journey With Talkdesk

December 16, 2021

Plaza Premium Group Partners with TCS to Transform the Airport Hospitality Experience

December 16, 2021

Alida Wins 2021 Comparably Awards For Best Company Culture, Best CEO And Best Company For Diversity

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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