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Insight Type: Industry News

Employee experience feedback
March 2, 2022

Customer Insights and Feedback Empowers the EX-CX Link

chatbot customer support
March 2, 2022

Evaluating Chatbots for Customer Support Applications

Patient experience management
March 1, 2022

Patient Experience Measurement Evolves with Healthcare Consumerism

Alchemer Customer Feedback Platform
March 1, 2022

Alchemer’s Customer Feedback Platform Finds Favor with Amdocs

Lucid Motors case study
February 28, 2022

Lucid Motors: Using Immersive Tech to Create Excellent CX

Zoom Contact Center
February 28, 2022

Zoom Launches New Contact Center CX Offering

CRM gap between perception and reality
February 25, 2022

Validity Report: Confidence in CRM Does Not Match Reality

customer experience acquisitions and funding
February 25, 2022

M&A Update: Funding for AI-Related Tech and New Acquisitions

Customer satisfaction
February 25, 2022

Getting Beyond a Single NPS Score: A Look at QuestionPro’s NPS+

Shopping center in France
February 25, 2022

ISC-CX Partners with Properties Manager Neinver

healthcare workforce
February 24, 2022

Recognizing Workforce Experiences to Operationalize Patient Experience

research reports
February 23, 2022

New CX Research Reports Focus on Consumers, Brands, and Employers

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