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Insight Type: Industry News

new research studies
Alex Gaw

New CX Research from Mitto, Redzone, Heap, Execs In The Know, UserTesting

Studies Share Singular Focus on the Customer and Surrounding CX Initiatives
customer insights product announcements
Sherril Hanson

Alchemer, Content Guru, Medallia, Others Launch New Products, Enhancements

Customer Insights and Feedback Solutions Focus on Data Security, Survey Channel Expansion, Automation, Customization, Dashboards, and Analytics
Blockchain and consumer experience
Alex Gaw

ONR Report: Blockchain and Other New Tech Can Alter Consumer Experience

Implications Are Significant on Customer Relationships, Data Transparency, and Consumer Loyalty
employee experience market forecast
Keith Kirkpatrick

Market Forecast Spotlight: Greater Spending on Employee Experience Software

Revenue from EX Software and Services is Expected to Reach $14.6 Billion in 2026
CX customer wins and case studies
Alex Gaw

Customer Wins for Salesforce, Qualtrics, mParticle, Tata CS, and Reputation

Collaborations Benefit Bose, POS Malaysia, UK’s Channel 4, Stellantis, and Renault
personalized customer experience
Alex Gaw

Twilio: Investing in Digital Customer Engagement Boosted Revenue by 70%

Personalization is Key to Meaningful Customer Relationships
visual engagement
Keith Kirkpatrick

Using Visual Engagement Techniques to Improve Customer Support

Visual Tools Help Clarify Customer Descriptions of Problems and Speed Time to Resolution
CX mergers and funding
Alex Gaw

New in M&A: Mastercard and TTEC Complete Their Acquisitions; NICE and Deutsche Telekom Subsidiary Team Up

Mastercard is New Owner of Dynamic Yield; TTEC Buys Faneuil Assets; and Deutsche Telekom Global Business Gets Ready for NICE CXone
Avatar photo
Andrew Broderick

Healthcare Providers Compelled to Adapt or Wither in a Fast-Changing World

Starting to Build the Foundations for Seamless and Frictionless Virtual Offerings
Oracle employee experience platform
Sherril Hanson

Oracle Introduces End-to-End Employee Experience Platform

The Solution is Part of Oracle Fusion Cloud Human Capital Management Product Suite
Broadband rebranding
Avatar photo
Sue Marek

Consolidation is Causing a Rebranding Bonanza in Broadband

New Brands Are Common in Telecom, but Rebranding Efforts Can Backfire if Companies Are Not Careful
Contact center technology
Keith Kirkpatrick

Incorporating Technology to Improve Contact Center Agent Performance

AI-Driven Authentication, Automated Data Retrieval, Co-Browsing, and More Help Heighten Efficiency
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