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Insight Type: Industry News

Senior citizen customer experience
Keith Kirkpatrick

Providing Better CX for Seniors

Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes
CX acquisitions
Alex Gaw

M&A News: StackCommerce, Kantar, and Gupshup are Among Buyers in April

Acquired Companies Included The Fascination, Blackwood Seven, AskSid, ExecVision, Vibbio, and BundleB2B
Employee engagement
Sherril Hanson

Qualtrics Launches New Products and Announces a Strong 1Q22

Employee Experience ID and Social Connect Broaden Views of Employees and Customers
Alex Gaw

SugarCRM Has Banner Fiscal 2022, Looks Ahead to Continue Thriving

Achievements in the Past Year Include Solid Growth, New Partnerships, and Industry Acclaim
Employee experience research reports
Sherril Hanson

New EX Research from Harri, Achievers, Gallup, Medallia, and Others

Data Points to the Need for Recognition, Flexibility, Well-Being, Feedback Opportunities, and Training
CX research reports
Alex Gaw

New Research from LivePerson, cdp.com, Simplr, Smart Communications, and Sailthru

Reports Tackle Call vs. Message Options, AI Use in Marketing, Chatbots, and More
Alex Gaw

Customer Wins for Salesforce, Medallia, Talkdesk, MoEngage, and Workday

CX Initiatives pay off for Formula 1, Northwestern Medicine, LifeSearch, S’More, and Asda
CX acquisition
Alex Gaw

Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers

Acquisition Will Enable Optimized Operations and Expanded Capabilities on Both Sides
CX and support via SMS
Keith Kirkpatrick

Improving CX and Support via SMS

Using Text Channels to Support Customers Helps Provide Context and Accelerate Response Times, Among Other Benefits
Medallia Latin America
Sherril Hanson

Medallia Bets on Latin American Growth with CXTeam Acquisition

Company Claims to Now Be the Largest Experience-Focused Company in Latin America
CX acquisitions and funding
Alex Gaw

M&A and Funding News from ActionIQ-InfoSum, Orion, Quinyx, and More

A Look Into Recent Activity on the Acquisitions and Funding Front Also Focuses on UserZoom and Observe.AI
Alchemer interview
Sherril Hanson

Five Questions with David Roberts, CEO of Alchemer

Shifting the Conversation Toward Customer Engagement and the Democratization of Feedback
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