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Insight Type: Industry News

Retail customer experience
Keith Kirkpatrick

Declining Retail Sales Should Not Mean Abandoning CX Efforts

Tactics for Retailers to Remember as Walmart and Target Suffer from Declining Consumer Spending
Employee experience product announcements
Sherril Hanson

Microsoft Viva Goals Module Highlights a Roundup of New EX Products

LumApps and Quantum Workplace Also Introduce New EX Solutions
Alex Gaw

M&A News: Concentrix, Disqo, AskNicely, All for One Group, and OpenWeb

Acquisitions Include ServiceSource, Feedback Loop, Poet, and Adyoulike
boutique customer experience
Keith Kirkpatrick

Creating a Boutique Experience to Improve CX

New Techniques Around Engagement, Technology and Exclusivity Drive Loyalty and Brand Evangelism
customer experience perceptions
Keith Kirkpatrick

We Are Working – Really!

Techniques for Managing the Perception That Workers Are Not Serving Customers
Nonprofit customer experience
Alex Gaw

Twilio: Nonprofits Outperform Private Sector in Digital Engagement

But Further Digital Acceleration is Difficult Without Nonprofit Access to Technical Talent
Customer loyalty
Keith Kirkpatrick

Reducing Customer Effort to Improve CX and Loyalty

Creating Frictionless Interactions, Increasing Speed and Efficiency, and Eliminating Repetition Are Key to Maintaining Customer Loyalty
Alex Gaw

New CX Research from LiveVox/Omdia, Khoros, Alida, Reltio, and Telus

Reports Tackle CX Barriers, Agent Attrition, Customer Empathy, Data Management, and Bad CX
Customer insights partnerships
Sherril Hanson

Partnerships Announced by Qualtrics, InMoment, Inquba, and Alida

Agreements Deepen Product Capabilities and Sales Reach
Employee experience investments
Sherril Hanson

Starbucks and PwC Announce Huge Investments in EX

Focus on Employee Experience Is Accelerating with Meaningful Commitments
CX customer wins
Alex Gaw

New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia

Winning CX Providers Were Selected by a Healthcare Conglomerate, Jackson Hewitt, Headsets.com, Healthcare Organizations, and IHG Hotels & Resorts
Salesforce CRM Analytics
Alex Gaw

Salesforce Launches CRM Analytics With New Features

Retooled AI-Driven Solution Infuses Insights Directly Into Customer Workflows
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