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Insight Type: Industry News

CX mergers, acquisitions, and funding
Alex Gaw

M&A News on Airship, Heap, and Bond; New Funding for MoEngage and Lang.ai

The Latest Acquisitions Include Gummicube, Auryc, and Buljan & Partners
Zoom and Genesys partnership
Alex Gaw

Zoom and Genesys Expand Partnership with New CX Offering

Partnership Solution Integrates Zoom Phone and Genesys Cloud CX
5G wireless customer experience
Keith Kirkpatrick

Leveraging 5G to Provide Friction-Free CX

New Network Technology Delivers Greater Performance, but Also Raises the Bar on Customer Expectations
Customer experience Latin America
Alex Gaw

ISC-CX Opens in Brazil to Support Latin America Businesses

Local Staff in New Office Will Supplement Company’s Global Capabilities
Performance management
Sherril Hanson

Betterworks Research Highlights the Need for Performance Management Focus

Adoption of These Technology Types Accelerates as Companies Strive to Link Purpose, Goals, and Strategy
Digital engagement in travel and hospitality
Sherril Hanson

Communication and Omnichannel Interactions Are Key CX Areas for Travel Companies

Research from Verint and Emplifi Demonstrates Importance of Digital Communication and Social Media Channels
Telecommunications customer service
Keith Kirkpatrick

Is Zero-Touch the Answer for Telcos?

Customer Service Relying Completely on AI and Automation Offers Benefits, but Questions Remain
Customer experience wins
Alex Gaw

Customer Wins for Qualtrics, Kibo, NICE, Algolia, and Alvaria

CX Clients Include Shiseido Group, Lufthansa Group, Aioi Nissay Insurance, GoFundMe, and Transport for NSW
Customer experience for market research
Sherril Hanson

Forsta Extends the Reach of its CX Solutions to Market Research Agencies

Human Experience Partner Program Offers White-Label CX Technology
Employee Experience products
Sherril Hanson

New EX Products: Cezanne HR, WeSpire, Workhuman, and Others

Gifting, Data Visualizations, Feedback Tools, and ERG Management Are Highlighted
Middle East customer experience
Alex Gaw

Middle East Area Companies to Allot Sizable CX Investments This Year

Report Says 74% of Brands Plan to Invest More than $200,000 on CX Projects
Employee experience management
Sherril Hanson

Five Questions with Ozkan Demir, CEO of Pisano

Interest in Employee Experience is Growing and Urgent, as Companies Race to Keep Their Best Employees
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