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Insight Type: Industry News

Customer reviews and feedback
Sherril Hanson

InMoment Acquires ReviewTrackers

The Purchase Strengthens and Broadens InMoment’s Experience Improvement Platform
Alex Gaw

M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta

Leesman, Hitch Works, OneDirect, and Everflow Are Acquired; Immuta Raises Fresh Capital
Hotel customer experience
Sherril Hanson

Two Hotel Chains Turn to CX Technologies to Improve Guest Experience

Medallia Selected by Travelodge (UK); Barceló Hotel Group Chooses Talkdesk
Customer experience wins and case studies
Alex Gaw

Customer Wins for ISC-CX, Workato, Vonage, SMG, and Adobe

Partnerships Benefit Foot Locker, Central Group, Revolut, TravelCenters of America, and The Home Depot
Taco Bell customer experience technology enhancements
Keith Kirkpatrick

Using Tech and Physical Design to Meet Customer Priorities

Taco Bell Defy Employs Mobile App Ordering and Other Capabilities to Improve Efficiency and CX
Customer experience technology partnership
Sherril Hanson

QuestionPro Partners with Acquis Cortico-X

Collaboration Brings Promise of Strategic Advisory Services and New CX-Related Products
Customer experience research studies
Alex Gaw

New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE

Topics Include US CX Index, Customer Care in Social Media, Consumer Digital Experiences, Multilingual Touchpoints, and Self-Service Options
Sherril Hanson

Recognition Is a Key Factor for Employee Engagement and Well-Being

Workhuman-Gallup Research Finds Positive Correlation and Cost Savings with Strong Recognition Programs
Consumer emotion and sentiment
Keith Kirkpatrick

Developing Deeper Emotional Connections with Customers

Case Studies from Zappos and Domino’s Pizza Show How Brands Can Go the Extra Mile to Forge Stronger Bonds
CX customer wins and case studies
Alex Gaw

Latest Customer Wins for Vonage, PowerReviews, SMG, NICE, and Oracle

New CX Clients Include Manulife Singapore, Albertsons, Tuesday Morning, MedQuest, and Nokia
Employee experience research studies
Sherril Hanson

EX Research Released from Qualtrics, VMware, Quantum Workplace, and Others

Research Focuses on Culture, Values, Feedback, Digital Employee Experience, Rewards, and Recognition
Contact center AI and automation
Keith Kirkpatrick

Helping Agents Respond to Inquiries Via Automation and AI

ASAPP’s AutoCompose Aims to Help, and Not Leave Revenue on the Table
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